• Report: #1100864

Complaint Review: Orbitz

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  • Submitted: Wed, November 20, 2013
  • Updated: Wed, November 20, 2013

  • Reported By: Mugzie — Wisconsin
Orbitz
500 W. Madison, Suite 1000 Chicago, Illinois USA

Orbitz Does not guarantee price match as it advertises on site Chicago Illinois

*UPDATE Employee: Orbitz

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 Booked on Orbitz.com because I was under the impression that they would honor the best price guarantee. However, the following day I found my vacation package significantly less on another travel site. When I called to get the best price match, they denied my refund because I had booked my trip as a vacation package. When I asked where does it say that vacation packages are not included in the best price match,

I was informed that I must click on a very small font link at the very bottom of the page. This link would take me to the rules regarding best match. What a joke! Best price is plastered all over their website! That is misleading advertising! When I tried to cancel I was denied and given a cancellation fee. What a joke. I will never ever book through Orbitz again.


This report was posted on Ripoff Report on 11/20/2013 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitz/Chicago-Illinois-60661/Orbitz-Does-not-guarantee-price-match-as-it-advertises-on-site-Chicago-Illinois-1100864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Orbitz

AUTHOR: Custrelsgal - ()

 Hi Mugzie,

 My name is Lynn, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

 Thank you for your patience, and I look forward to hearing back from you.

 Sincerely,

 Lynn

Orbitz Customer Relations

 

 

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