- Report: #1013520
Report - Rebuttal - Arbitrate
Complaint Review: orbitz.CON (on purpose)
orbitz.CON (on purpose)Internet United States of America
orbitz.CON (on purpose) airtran airlines charged me for a trip that wasn't booked, Internet
*UPDATE Employee: Orbitz
anyway, I waited a few days and low and behold the 3 transactions of $938.48 had went through. I called them again, the tranferred me to airtran air whom then switch me back. everyone had promised me the refund to my account but as of today, nothing has been done to refund my money. 2-13-2013. we had to plan quite a lot to get off work for 10 days and run to mexico, would have been great right? Thanks to orbitz and their screw ups, we have no money in the account to book a trip nor do we have a trip and most important, No one really knows where my $2815.44 is, or who is responsible for my refund. The bank says it can take up to 90 after filing a dispute. Airtran says i's orbitz, orbitz says it's air tran. It's a lot of money to lose, with no trip on the books, but the super sad part is my family gets no trip to mexico.
I'll have to try again next year, but i will never use orbitz again. heed the warning, there are many stories just like this one. I talked to a supervisor "marcello" from some third world country. He couldn't speak english well. he offered me $100.00 coupon off my next trip but I have not seem it yet to read the catch attached. even so; I wouldn't book anything with them even if they decided to pay for the entire trip. No telling if the hotel would even know who you were if you got there.
This report was posted on Ripoff Report on 02/13/2013 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/orbitzCON-on-purpose/internet/orbitzCON-on-purpose-airtran-airlines-charged-me-for-a-trip-that-wasnt-booked-Interne-1013520. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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