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Report: #814346

Complaint Review: Orbitz/Ace Rental Car - Internet

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  • Reported By: Meadowlark — Hales corners Wisconsin United States of America
  • Author Not Confirmed What's this?
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  • Orbitz/Ace Rental Car Internet United States of America

Orbitz/Ace Rental Car Paid for luxury car and was given premium Internet

*General Comment: Orbitz Car Reservation Concern

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I used Orbitz.com to book a rental car. On the website you choose a car type and the price is shown. I chose a luxury car and was happy with the price. The description of the type of car that would be was Cadillac Deville, Lincoln Towncar or similar. I feel that what I received was not similar and was not a luxury car but a premium car.

I didnt find out the make I was to receive until the time I picked the car up. I was given a Chrysler 300C which is not comparable in size or price to these other cars. I even got ahold of a customer service agent at the corporate level who admitted it was a premium car and not luxury.

So as it turned out I didn't get a deal at all. In fact the price I paid was high for a premium car at that time. The CSR I talked to told me he would take care of me but now refuses my calls. This was a scam in my opinion and I wonder how often this happens.

The agent here in Milwaukee told me the car is luxurious but I did not pay for a luxurious car. I paid for a luxury car which has a specific meaning in the car rental business. I'm sure a Nissan Elantra could be luxurious but is not a luxury car and not comparable to a Cadillac or Lincoln.

This report was posted on Ripoff Report on 12/27/2011 12:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/orbitzace-rental-car/internet/orbitzace-rental-car-paid-for-luxury-car-and-was-given-premium-internet-814346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Orbitz Car Reservation Concern

AUTHOR: Custrelsgal - (U.S.A.)

POSTED: Tuesday, December 27, 2011

Dear Valued Customer

My name is Vikki, and I am part of the Orbitz Customer Relations Team. I saw your comments and would like to see if I can assist. Please email me your Orbitz Record Locator and I will review your account, and respond back to you.  Our email address is socialnetwork@orbitz.com.  Please enter my name in the subject line, and your blog name in your information.

I look forward to hearing back from you.

Sincerely,

Vikki
Orbitz Customer Relations
Chicago, IL

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