- Report: #1107964
Report - Rebuttal - Arbitrate
Complaint Review: Oreck
Oreck509 Stephanie St Henderson, Nevada USA
Oreck abandons Las Vegas & Henderson customers Henderson Nevada
*Consumer Comment: Oreck business
*Author of original report: No lecture is indicated....
*General Comment: Incorrect sir...
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In April 2010 I purchased an Oreck Orbiter at our local Oreck store in Henderson, Nevada. It was expensive ($500) but it came with a 10 year warranty AND included 10 free annual 'tune-ups'. On 12-14-2013 I drove to the store to buy some supplies and found the store empty and a 'for lease' sign in the window. I called the Oreck corporate office to find an alternative store to purchase supplies AND for a location where the remaining 7 annual 'free tune-ups' would be provided.
Since my machine also needed 2 repairs in the past 3 years I was sure that, eventually, something else would break and need repair. The operator reported to me that the Henderson store was a Franchise and was no longer open; she was unsure if a new location in Henderson/Las Vegas would be opened. She reported that the nearest service center (where repairs and the annual 'tune-ups' would be performed) was located in Pahrump, Nevada - a 135 MILE ROUND TRIP from my house. Clearly this company has screwed all of their existing customers in the Las Vegas and Henderson area. DO NOT patronize this company - their 'commitment' to customer care is, put politely, bovine excrement.
This report was posted on Ripoff Report on 12/18/2013 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Oreck/Henderson-Nevada-89014/Oreck-abandons-Las-Vegas-amp-Henderson-customers-Henderson-Nevada-1107964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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