- Report: #1064025
Report - Rebuttal - Arbitrate
Complaint Review: Original Keyless
Original KeylessPO Box 25398 Prescott Valley, Arizona USA
Original Keyless Didn't ship in-stock item for 73 days. Refuses to issue refund. Prescott Valley Arizona
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I ordered an item that was listed as in-stock and Original Keyless did not ship it for 73 days in violation of the Federal Trade Commission Mail and Telephone Order Rule. I had thought the order was canceled because Original Keyless failed to respond to three separate emails, including 2 requests to cancel the order due to the shipping delay. I refused to accept delivery of the package and as of 7/2/2013 Original Keyless has refused/failed to issue a refund even though they are in possession of the merchandise.
If you have any correspondence with Original Keyless you will notice that they go to great lengths to avoid using the first or last name of a person. This includes their response to complaints filed with the Better Business Bureau and Arizona Attorney General that were forwarded to me by the respective agencies. The person that picked up the package that was sent back to Original Keyless signed the delivery confirmation as James Kozlowski. The Better Business Bureau lists the principal as "Mr. Doug Vanpatten".
The Better Business Bureau closed my complaint as unresolved determining that Original Keyless "...has not adequately addressed the issues you presented or made a reasonable effort to resolve the dispute."
If you are a victim of Original Keyless please take the time to file a complaint with the Arizona Attorney General. While you're at it head over to the FTC website and copy/paste your complaint there too. They will only be stopped if enough people complain. Also, dispute the charges with your credit card company. Of course the easiest course of action is to AVOID DOING BUSINESS WITH ORIGINAL KEYLESS.
This report was posted on Ripoff Report on 07/02/2013 08:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Original-Keyless/Prescott-Valley-Arizona-86312/Original-Keyless-Didnt-ship-in-stock-item-for-73-days-Refuses-to-issue-refund-Prescott-1064025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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