- Report: #1073718
Report - Rebuttal - Arbitrate
Complaint Review: Original Log Cabin Homes
Original Log Cabin Homes513 Keen Street Rocky Mount, NC 27802 Contact: (80 Rocky Mount, North Carolina USA
Original Log Cabin Homes Log Cabin Homes - Rocky Mount, NC Most important info. comes after the fact and typically has additional charges! Rocky Mount North Carolina
*Author of original report: Windows due to arrive september 5th, 2013 per LCH!
*UPDATE Employee: Rebuttal to Laura in Sagle, ID
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any services for our windows, they wouldn't repond for 4 weeks. This was an emergency and it was never handled properly. I only found out that they canceled my order when I tried to get a tracking number after they didn't arrive on time.
Original Log Cabin Homes was selected because they promised that they could work with a self-builder. We did our homework, attended their day of reviewing the company and observed the building of a log wall. The contract left some what to be desired as it was vague in some areas but they all assured us that all would go well.
Our CS rep failed to notify us of our annual payment to hold our pricing when it was due the first year, something we elected to do for a 3 yr period. She never could get our names or email correct; even our plans had our names mis-spelled. As a result, there was not any communication for the first year. We never received their booklet which lays out the path for working with them. We thought this was strange so we drove up to meet with our CS rep from our home just to make sure we were being responsible. A 2 day trip. She took notes during our meeting, but she never followed up on a single thing. No communication for the next 6 months. We made sure to remember when our annual payment was due but we never heard from them. At this point we reached out to the CS Mgr and requested a face to face meeting; another 2 day trip. He appeared to be very shocked and really convinced me over our 2hr lunch that he had never heard of this type of thing. I requested a new rep as we would be building in the next year and could not cope this type of poor communication and lack of followup.
A new rep was assigned and did a fairly good job at catching up in the beginning. Unfortuantely this is the first and only house we have ever built or plan to build, so we did not know every area to cover. Almost every important discussion was had after the fact, when we would discover a lack of information some how. Typically there would be an additional charge required to rectify this issue; some we paid for and some we did not. We were told that we would receive 5 sets of final blueprints, nobody ever mentioned the necessity of a "stamped set" of blueprints. This would of course become important later when we were building and they failed to include the detailed information on securing the front window wall to the side walls of the house. They said that we had to have a stamped set of blueprints to get that information, buying the house wasn't enough. Currently they can not provide this info. in a structurally secure manner to handle our snow load. We now have to hire a structural engineer. Doubt we see those monies back.
Windows have been another nightmare. Do not order windows through this company! They canceled our window order which requires 5 weeks notice. They did this because I gave them a new ship to address after finding out that my windows would not be pre-finished at the factory; so that they could be finished by a painter; something all other Anderson windows can have done at the factory. Another charge. When I couldn't get my order rectified because our CS rep never offered us
They never thought to see how a 5 week delay while we are building and up against a tight time line for winter weather, might affect us. We are currently waiting to see if they arrive next month. I inquired about possibly canceling the order and getting a refund so I could hnadle this locally. I was told that this would not happen. When I tried to call the president of the company I was responded back to by the controller. He was arrogant, he made no true effort to correct my situation and when I suggested that I really needed to speak to the president, he informed me that he was not available and would not ever be available. Great customer service. Mind you, we are in the middle of building.
As a result of the windows and doors being delayed we are uncertain about placing other orders. Are we going to be able to secure our house? Can we complete a kitchen or are we going to end up in a lawsuit, with an incomplete house, in the winter? Our bankers are really thrilled. No wonder it is so hard to get a construction loan these days.
I had looked for complaints on the internet before we bought but these things can be eliminated in these times. They are too skilled in their responses for me to be the only one. I have asked them for a valid order confirmation so that I can continue planning and building my house in the necessary timely manner that I an working within, to know that they have really ordered my windows and doors. Apparently, they use some local distributor. Who really knows...So far they have refused. I could go on and on and give lots of other exhausting examples but you get the picture.
I am still holding out faith that they will do the right thing but if I don't have a valid order with real information soon, I will have to cancel the rest of building for this year. That is a really big problem with the weather where we are building and will probably cost a bundle. Next stop will have to be the State Attorney General. I have listed this problem with the BBB in NC.
Laura, Sagle, Idaho
This report was posted on Ripoff Report on 08/06/2013 09:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Original-Log-Cabin-Homes/Rocky-Mount-North-Carolina-27804/Original-Log-Cabin-Homes-Log-Cabin-Homes-Rocky-Mount-NC-Most-important-info-comes-aft-1073718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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