- Report: #1133212
Report - Rebuttal - Arbitrate
Complaint Review: Original Mattress Factory
Original Mattress Factory2071 Mercury Blvd Hampton, Virginia USA
Original Mattress Factory They promise satisfaction but mislead Hampton Virginia
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When looking for a mattress wep heard about the Original Mattress Factory. We asked about satisfaction guarantee and were assured they would stand by the product and we could return the mattress if we were unhappy. It was huge and too high and we called right away. Yes, for a fee they would exchange it. It was never slept on, but they said since it had been delivered it wasn't new. It gets body indentations, even though it is flipped regularly and that is really hard to do even with two people. They really are offering a warrantee,but only if the indentations are very deep. It is not comfortable and just gets worse over time. I am waiting for a reply to my complaint. The caveats on their site Read like one long exception; very different from what the salesman says or their material implies.
This report was posted on Ripoff Report on 03/24/2014 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Original-Mattress-Factory/Hampton-Virginia-23666/Original-Mattress-Factory-They-promise-satisfaction-but-mislead-Hampton-Virginia-1133212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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