• Report: #1133212

Complaint Review: Original Mattress Factory

  • Submitted: Mon, March 24, 2014
  • Updated: Mon, March 24, 2014

  • Reported By: Hampton — Hampton Virginia
Original Mattress Factory
2071 Mercury Blvd Hampton, Virginia USA

Original Mattress Factory They promise satisfaction but mislead Hampton Virginia

*Consumer Suggestion: What you must understand about mattresses

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

When looking for a mattress wep heard about the Original Mattress Factory.  We asked about satisfaction guarantee and were assured they would stand by the product and we could return the mattress if we were unhappy.  It was huge and too high and we called right away.  Yes, for a fee they would exchange it.  It was never slept on, but they said since it had been delivered it wasn't new.  It gets body indentations, even though it is flipped regularly and that is really hard to do even with two people.  They really are offering a warrantee,but only if the indentations are very deep.  It is not comfortable and just gets worse over time.  I am waiting for a reply to my complaint.  The caveats on their site Read like one long exception; very different from what the salesman says or their material implies.


This report was posted on Ripoff Report on 03/24/2014 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Original-Mattress-Factory/Hampton-Virginia-23666/Original-Mattress-Factory-They-promise-satisfaction-but-mislead-Hampton-Virginia-1133212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Original Mattress Factory

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

What you must understand about mattresses

AUTHOR: Consumer Advocate - ()

First let's talk about mattress warranties; no matter what company you buy from (Sealy. serta, Simmons etc) warranties on mattresses only cover defects, errors in workmanship, and body impressions that are an 1 1/2 deep. This is the industry standard because ALL mattresses will sag it is the normal compression of the upholstery material, and the softer the bed is the more prone to this they are. 

Original Mattress Factory clearly spells out this information numerous times in there sales literature, web site etc. portraying The Original Mattress Factory as not honoring their warranty is a falsehood, you somply don't understand mattresses warranties.

I suggest anyone do research and make an educated decision. 

the Original Mattress Factory is the #1 retailer and manufacturer of mattresses in the country. Don't believe me though then do your own research and see for yourself, but use trusted reliable sources ones that aren't simply dedicated to dissatisfied unreasonable people who represent only a tiny percent of a companies actual customer base. 

This site is a clearing house for ambulance chasing lawyers, and a poor representation of the reality Of a The Original Mattress Factories reputation and true business practices. 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X