Oros Saddlery Gail Do NOT do a consignment sale here!!! They are over priced and sooo rude-Gail actually told me to "SHUT UP" when all I was doing was trying to get reimbursed for my saddle that sold here!!! Batavia, Illinois

I used to shop here all of the time as my daughter is in the hunter/jumper discipline.  I know that they are WAY OVERPRICED compared to Dover but it was closer to my house.  I will NEVER go there again and neither will anybody at my barn or any of my friends after the way that I was treated by 2 of their employees.  I had my saddle on for sale on consignment.  The saddle sold on a Saturday.  The girl told me that the owner is out of town and that Gail will be in contact with me the following day regarding payment.  I never got a call the next day.  I called and left a message, again with no return call.  I finally got a hold of Gail on Tuesday-she said that she would text the owner and get back to me.  Needless to say-she never called me back.  I felt as if I was being strung along and it is incredibly unprofessional to not call back a customer, after repeatedly being told that you will.  I expressed my frustrations to Gail-telling her that I do not understand how I can't even get a call back regarding the sale of my saddle? They got their $$, why is it such a process to get mine.  She put me on hold and went to another phone in the store (I could tell by the lack of background noise)- she picked up the phone and said "Listen you just need to SHUT UP".  She said "we can pay you for your saddle whenever we want to."  I was up hauled to say the least at the way that she spoke to me!! I said that I did not disrespect you or speak to you that way... what gives you the right to speak to me that way?  She said "Oh well, I was just beating you to the punch"  Really? I do not understand how a business can have an employee that is verbally abusive to the customers.  Finally, a week later I did receive a check in the mail for the saddle but I had to go through hoops to get it.  Gail just cost that store thousands of $$-I just hope that the owner knows how her business is ran when she is out of town!!

My daughter's trainer went to the store to exchange a bit that I had purchased for my pony...the girl with dirty blonde hair and glasses told my trainer that I made a fool of myself in the store because I asked for help in finding this twisted bit.  I am not familiar with every kind of bit and I should not be talked about that I am a fool because I asked for help.

So unless you enjoy to be criticised for asking for help, HIGHLY overpaying for EVERYTHING in the store, and being disrespected- DO NOT SHOP HERE!!!!   Dover's staff, pricing and a much larger selection makes it worth the drive.