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Report: #963896

Complaint Review: OTL Scoresense - Internet

  • Submitted:
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  • Reported By: justafieldvet — small town,not small mind Nebraska United States of America
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  • OTL Scoresense Internet United States of America

OTL Scoresense Deceptive Marketing; will not refund credit card charges Internet

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Used the online "free" credit report to evaluate my credit after my husbands death.  I did authorize a $29.95 charge for what I read as unlimited credit reporting for a full year.  I subsequently received MONTHLY charges of $29.95 for allegedly those same services.  When I noticed the billing after the initial 29.95 I called the 800 number on the credit card bill to 1) cancel membership effective immediately.  I spoke to "Anna" who persisited trying to upsell me on the services after I requested her to just cancel .  After her 3rd attempt to upsell I asked to speak to her supervisor.  Her supervisor was "in a meeting" but she could "send in a request" to corporate for a refund.  I declined and said I would wait for a supervisor who then magically could speak with me.  "Cornelius"  said he was unable to refund any charge.  He would email corporate and I would be contacted with a decision within 2-3 working days.  There was no physical way for me to speak with a living person in the refund dept as per Cornelius.  I told him while I was on hold waiting I was filing a complaint with Ripoff Report and filing a fraud charge with my credit card.

This report was posted on Ripoff Report on 11/02/2012 02:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/otl-scoresense/internet/otl-scoresense-deceptive-marketing-will-not-refund-credit-card-charges-internet-963896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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