Complaint Review: Ourisman Honda Of Laurel, MD - Laurel Maryland
- Ourisman Honda Of Laurel, MD 3371 Ft. Meade Road Laurel, Maryland U.S.A.
- Phone: 301-498-7400
- Web:
- Category: Car Financing
Ourisman Honda Of Laurel, MD Ripped Off Laurel Maryland
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On June 11, 2009 I visited the Honda of Laurel Dealer in Laurel, MD. It was at this time that I spoke with a salesman, Ryan Dunn. Ryan was very professional and pleasant. At this time I explained to Ryan my credit situation and how much of a deposit I would be able to put down on a vehicle. He, acting as a liaison between myself and the finance manager, Brian, received the okay to accept the $2400 deposit. It was also explained on this day that I had $600 at that moment, would have $300 on June 26, 2009, and the remaining $1500 on July 24, 2009. As a result, I wrote the necessary postdated checks and signed contracts and all other necessary paperwork. The following week I contacted the dealer to inform them that the horn was not working (brand new car). They took note and wanted me to bring the car in to be checked. I brought the car back in to be checked on June 16, 2009. At that time I was told that the part had to be ordered and I would be called when the part came in. I received a call from the service department on June 25th, informing me that the part was in and that I could bring it in to be repaired. During all of the service calls, I was still in contact with Joe Razulzad regarding the financing of the vehicle. He had informed me that I no longer had to put the initial down payment of $2400 down but $1800 instead. Since the dealer at that point had $1000 of my down payment, I only owed $800 which Joe said could still be paid on July 24, 2009. I scheduled the appointment and brought the car in on June 30, 2009. When I returned on July 1, 2009 to pick up the car and return the rental, I was told (by service) that the Finance Manager, Brian, needed to see me. I walked over to speak to Brian and this is when he informed me that We are going to need the last $800 now or we cannot allow you to stay in the car. I asked him to explain and he matter-of-factly told me that they could no longer wait until the 24th of July. Since I did not have the $800 on that day, I had no choice but to ask for my $1000 back. At no point did Brian seem regretful nor did he offer me any other deals to try to accommodate me. Now I know that I am no finance professional but at the very least this was terrible customer service. Especially when I did nothing wrong and kept up with my end of the finance deal. I think that this was very unfair and I feel that I was toyed with. Why would a dealer allow anyone to drive a car for 3 weeks and then all of a sudden snatch the car away? At present I am in the process of filing a claim with the Better Business Bureau if no other reason then to make other buyer aware. I am appalled at the service I received and I would never refer anyone to go through what I went through at Honda of Laurel. I always thought of Honda as one of the leading car dealers, no any more. I now have no desire to ever want to deal with a Honda dealer again. This has even abolished my love for Honda vehicles. I am no longer in the market for one and have decided to shop around for a Toyota instead. I would only hope that this is recognized as an unfair act and that this never happens to anyone else.
Jacqueline
Laurel, Maryland
U.S.A.
This report was posted on Ripoff Report on 07/20/2009 11:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ourisman-honda-of-laurel-md/laurel-maryland-20724/ourisman-honda-of-laurel-md-ripped-off-laurel-maryland-471514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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