• Report: #936209

Complaint Review: Outdoor Traveler

  • Submitted: Mon, September 03, 2012
  • Updated: Mon, September 03, 2012

  • Reported By: Rhonda B — ORLANDO Florida United States of America
Outdoor Traveler
Boca Raton, Florida United States of America

Outdoor Traveler Bluegreen Resorts Lie, Bait and Switch Boca Raton, Florida

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Ripoff #1 Got railroaded in Bass pro for a land and sea getaway. Paid 179 to stay two nights in a hotel I could have booked cheaper myself through priceline, expedia, etc. They gave us a book showing all these beautiful resorts, told us to pick one and we did, our paperwork said we were staying in Bluegreen's resort in Vegas. I had to change our destination city, when I did there was no mention of being put up in a local hotel. I'm still under the impression I'm staying at the resort for that city. When I call the resort to confirm my reservation for two days later I'm informed I'm not staying there I will be at a hotel. I told them we were told and my paperwork says we stay at their resort. They say it was only for the Vegas destination, all others are local hotels.

Ripoff #2. If you cancel on them they keep 100 of your $179. . I made my dissatisfaction very clear....they did not care. Two hours turns into all day they tell you a bunch more lies, my husband falls for it and buys. Still they don't put us up in their resort for our one night we have left.

Ripoff #3 Cruise certificate is given to us. You have to book with a travel agency (probably also owned by them) which charges you  $120-$190 per person fees, then you have to pay another 120-190 for port charges. I called Carnival (which is the cruise line its booked for) and I could purchase the same exact cruise for about $30 more total not per person. The room through our "free" certificate is a class 1a.....BUNK BEDS. Since you have to be married or co-habitators to qualify how do they think  this is going to work out?

Ripoff #4. After going over the contract when I ACTUALLY HAVE TIME AND AM NOT TRYING TO SALVAGE whats left of my second day I see that after all their talk about points and flexibility that although we previewed or toured South Carolina, they have deeded us in Wisconsin in the middle of the winter . Supposedly we were buying points and each resort has different point values but you could spend your points however you want....SUPPOSEDLY!

Ripoff #5 You have no access to their booking system for 30 to 45 days after you purchase so you can't verify what they tell you is true. We have 5 days by S.C. law to cancel. Sunday only counts if its the fifth day. Monday is labor day, we bought on Friday and have to get certified mail to Boca Raton, Fl by Tuesday. I'm in West Virginia with all the paperwork and contracts. Post office opens on Tuesday..........I'm screwed

This report was posted on Ripoff Report on 09/03/2012 02:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Outdoor-Traveler/Boca-Raton-Florida-/Outdoor-Traveler-Bluegreen-Resorts-Lie-Bait-and-Switch-Boca-Raton-Florida-936209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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