- Report: #1132253
Report - Rebuttal - Arbitrate
Complaint Review: OutdoorPros.com
OutdoorPros.comP.O. Box 4786 Riverside, CA 92514 OutdoorPros.com, California USA
OutdoorPros.com One month later NO refund, just excuses and lies Riverside California
*Author of original report: Another week and still nothing but lies
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I ordered two coffee mugs from this site the middle of Feb. 2014. They are pictured on the site as black. I wanted them to go with the rest of my black dishes. I called and confirmed that they were in fact black as the picture showed and they said they were. A few days later, I received the mugs and they were a horrible army green color.
I called the company to fix the problem and was told they could not exchange them for the black ones I ordered, as their computer system decides the color I would receive. That there is insane. Cusomers want to choose the color of their dishes and I found that whole way of doing business dehumanizing. Second they should have informed me of that bad policy before I placed the order for black ones. Nowhere on the site does it imply that they would be any other color besides the one pictured.
They told me they would refund me the money I spent and I sent the horrid mugs back. [continued below]....
This report was posted on Ripoff Report on 03/20/2014 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/OutdoorProscom/OutdoorProscom-California-92514/OutdoorProscom-One-month-later-NO-refund-just-excuses-and-lies-Riverside-California-1132253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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