- Report: #1113615
Report - Rebuttal - Arbitrate
Complaint Review: Overstock Discount Clothing
Overstock Discount Clothing504-B Miller Road Sumter, South Carolina USA
Overstock Discount Clothing Reflections Consignment Clothing, Clothing Factoy Outlet, Anna Brown, Glenn Brown Refund not Given for Delivered Returned Items Sumter South Carolina
*Author of original report: Resolution
*Author of original report: Additional Follow Up
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Anna (email received from Glenn Brown) on behalf of Overstock Discount Clothing, aka A&G Variety Store, Clothing Factory Outlet or Reflections Consignment Clothing, failed to honor refund for returned items that USPS says are delivered. On October 22, 2013, I placed an order for three women's suits online from Overstock Discount Clothing (overstockdiscountclothing.com). The total for this merchandise was $188.70. The items that I received were too small. On November 11, 2013, I followed the return instructions provided by the seller, and sent a detailed email to CustomerService@OverstockDiscountClothing.com to state that I was going to be returning the items and I provided detailed information about why they were unacceptable. On November 13, 2013, I returned the items to the address provided on the web page: A&G Variety Store 504-B Miller Road Sumter, SC 29150 The package was insured for $200 (receipts available). USPS tracking for the item shows that it was delivered on November 18, 2013. On November 23, 2013, I was contacted by the seller to see if I had returned the package since it had not been received. After several emails, the seller refused to provide the refund since the item was never received even though the post office indicated that it was delivered. I was directed to file an insurance claim with the USPS. USPS denied the initial claim and appeal since the item was delivered. As a note, delivery does not indicate that it was indeed delivered to the correct address; it was just delivered... somewhere. The seller continues to refuse to refund the purchase price since they never received the item. This is poor customer service and I will not be a return customer. This seller does business online as Overstock Discount Clothing and Clopthing Factory Outlet. Additionally, it appears that the 504-B Miller Road address corresponds to Relfections Consignment Clothing. Clothing Factory Outlet has an address of 3172 Broad Street, Sumter, SC -- which does not seem to have a physical store located at that address. Emails sent to the customer service email address are returned by: firstname.lastname@example.org. This email address is listed as belonging to Glenn Brown, but the person sending the emails is Anna. If you do business with this seller, make sure that you send your returns with SIGNATURE REQUIRED. Insurance is not sufficient for getting reimbursed if your item is delivered to the wrong address, stolen, or the seller just chooses to claim that they never received it.
This report was posted on Ripoff Report on 01/07/2014 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Overstock-Discount-Clothing/Sumter-South-Carolina-29150/Overstock-Discount-Clothing-Reflections-Consignment-Clothing-Clothing-Factoy-Outlet-Ann-1113615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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