• Report: #639709

Complaint Review: overstock.com

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  • Submitted: Sat, September 11, 2010
  • Updated: Sat, September 11, 2010

  • Reported By: MrTimex — lake worth Florida United States of America
overstock.com
Internet, Utah United States of America

overstock.com delibtarly sent cheaper model then replaced it with DEAD computer and deducted 90.00 out of 260.00 Internet, Utah

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i ordered a Dell D620  160gb hard drive computer      what i received was a D620 with a 60gb hard drive  a much cheaper model    after much calling ,writing and chatting with Overstock.com       they agreed to send me a return label  and return it at their cost. they suggested they send me the correct one   and would arrive within 5 buss days . That was very important as i was leaving Fl to Ca for 4 weeks and needed the comp for my travels. comp did not arrive on time  and i had to call Fedex who said they had my comp   not proper add    so they could not deliver  after many phone calls     it was  delivered friday eve      with an improper add .    i opened the box   removed the plastic wrapper only to find a broken and abused computer    the lid hinges were worn out and would not support the lid    the screen was very badly scratched  and the case showed a cracked corner where it had been dropped   much of the case paint had worn through  and bare plastic showing    the microsoft sticker  was removed from another comp  and was illegable due  it being scratched up  . i called them there and then   and was told they would give me a full refund . i delayed my trip    so i could go the next day  to UPS and send this piece of junk back.  it is my firm belief that they sent a cheaper substitute  originally   and the sent a dead computer  knowing that they would deduct   almost 100.00 from a 267.00 sale  these people are STINKING CROOKS   charging me for the return shipping as deduducting more than a third of my money   for junk they knew would be returned  and make a net 100.00   for sending out this dead comp      i have pics and the label twith the incomplete add      looking to participate in a class action lawsuit to put these bums out of bussiness


This report was posted on Ripoff Report on 09/11/2010 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/overstockcom/Internet-Utah-/overstockcom-delibtarly-sent-cheaper-model-then-replaced-it-with-DEAD-computer-and-d-639709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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