ED Magedson – Founder
Overstock.com6350 South 3000 East Salt Lake City, Utah USA
Overstock.com Overcharging on "handling fees" and shipping Salt Lake City Utah
I would HIGHLY recommend NOT buying from Overstock.com if you want items shipped internationally. We recently placed an order and had several problems. We are currently living in Spain for a bit and purchased a few home furnishings for our house because they stated they could handle international shipping. But they lure you in with decent prices and the devil is in the details:
- Time estimates for delivery are a complete joke. They promised a week, and it took nearly three. Not even close. How do they respond when we inquired? "Um, sorry I guess." Why even have shipping estimates if there is no penalty for not keeping them?
- In addition, the Overstock shipping personnel are clearly not versed in international shipping and customs requirements. Every-single-item was stopped at Spanish customs for lack of proper paperwork. Amazon.com, Apple, and eBay seem have this figured out but not Overstock.
- The real killer, however, was their vast overcharging on shipping and fees. One of the items we ordered was a $32 pillow. Overstock tacked on a $36 dollar "handling charge" and a $150 shipping charge - ?!! It's a pillow. It weighs nothing. Turns out they sent it FedEx Overnight -- which we didn't request. (Who does that?)
Naturally, all complaints and inquiries were answered with, "sorry, nothing we can do." Their greed and lack of common sense just cost them a customer of life. You've been warned.
This report was posted on Ripoff Report on 07/27/2013 11:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Overstockcom/Salt-Lake-City-Utah-84121/Overstockcom-Overcharging-on-handling-fees-and-shipping-Salt-Lake-City-Utah-1070685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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