• Report: #69021

Complaint Review: Oxendale Chrysler Dodge Jeep

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  • Submitted: Mon, October 13, 2003
  • Updated: Thu, December 16, 2010

  • Reported By:cottonwood Arizona
Oxendale Chrysler Dodge Jeep
792 E Hwy 89-A Cottonwood, Arizona U.S.A.

Oxendale Chrysler Dodge Jeep tried to sell me a $1000.00 vaccuum pump because an $18.00 gasket wasn't available.. I FOUND ONE!! ripoff Cottonwood Arizona

*Consumer Comment: did you read your own report?

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I own a 1999 Dodge pick up. I noticed that it had a leak. I took it to my mechanic for repair. He called me later that day and asked me if I was sitting down. Right then I knew I was in trouble. He said that my leak was coming from the vacuum pump and that a new gasket would solve the problem. So I asked him why I needed to sit down. He proceeded to tell me that he had contacted every auto parts dealers in town, Napa, Auto Zone, Car Quest, and Checker. He gave them the description of what he needed. Everyone of them told him that the gasket was not available. So then he called the local Chrysler dealer in town namely.Oxendale Chrysler Dodge Jeep.

The sevice dept told him the same thing,.."NOT AVAILABLE". Then he asked him if the pump could be rebuilt and was told that it could not. So then the big question of the day.."So what do you do in a case like this?" Responce from service dept was, "WE SELL THEM A NEW PUMP". They quoted a price of over a thousand dollars for a new pump. My mechanic thought he would get a second opinion so he called a dealer in Phoenix and they told him the EXACT SAME THING!! I told him not to order the pump but to let me do my own search. He gave me all of the markings on the old gasket and I went straight to the internet and went on a very extensive search.

After 2 hours on the computer and the telephone I was lead to a company in Houston called Absolute Seal. I told them my predicament and gave them all the markings on the gasket. Well, to make a long story a little bit shorter I was driving my truck 48 hours later with an $18.00 gasket, no leak, and a huge chip on my shoulder.THIS IS AN OBVIOUS RIP OFF PLOY!!!!!!!!!!!!!!!

cottonwood, Arizona

This report was posted on Ripoff Report on 10/13/2003 10:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Oxendale-Chrysler-Dodge-Jeep/Cottonwood-Arizona-86326/Oxendale-Chrysler-Dodge-Jeep-tried-to-sell-me-a-100000-vaccuum-pump-because-an-1800-ga-69021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

did you read your own report?

AUTHOR: JAMES TALAVERA - (United States of America)

I was looking at your report and i was just wondering...did you read it?


In your own words you explained how the service dept. told you that they could fix the leak with a gasket that they could not get. He also explained to you that he did make a attempt to contact other parts stores and could not find it. They all said the same thing "not availible". So if they couldn't get the gasket the only honest alternative was to replace the pump. HE(the service guy) gave you all the information to try to track down the gasket yourself which you admit took 2 hours to find... in another state!!! and then you had to get it shipped. sounds like the service guy helped you out to me. He could have just told you he needed to throw a new pump in if he was trying to rip you off and you wouldnt have been the wiser. Sounds like you owe the Oxendale's a huge apoligy.

from your own words.  

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