• Report: #1105867

Complaint Review: Pace Payment Systems

  • Submitted: Tue, December 10, 2013
  • Updated: Tue, December 10, 2013

  • Reported By: Tony — Savannah Georgia
Pace Payment Systems
9310 Topanga Cyn #200 Chatsworth,Ca. 31311 Chatsworth., California USA

Pace Payment Systems If time is money, stay away from this company it's a Deceitful Company using Unethical Sales Tactics, If time is money, stay away from this company Chatsworth. California

*UPDATE Employee ..inside information: The alleged claim is false.

*Author of original report: Still being SCREWED by Pace Payment Systems

*Author of original report: Problem Solved !

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On Sept. 28, 2012 I entered into a contract to change my current credit card processor to Pace Payment Systems. I have 5 different accounts due to various businesses and the sales rep, Reggie Royals had contacted me and offered a better discount rate then I was paying to another provider. I had asked him repeatedly if there was going to be any long term contractual agreement and if I would be able to cancel at any time if I became dissatisfied with Pace. This was particularly important as I had previously run across that problem in the past with other providers. He promised there were no cancellation fees and because their rates were so competitive they would meet any other competitors that I may run across in the future. Also, they were to loan me 2 sets of credit card machines for my stores that I would be responsible to return in the future. I agreed and was faxed all the documentation for my FIVE accounts.

I reviewed all the documents for a couple of my new accounts which did NOT have any cancellation fees and since there were so many numerous pages, I signed ALL the docs for all 5 of the accounts and faxed them back. After the first few months of being a Pace customer I became very dissatisfied with their reporting system. When credit cards are batched out daily and submitted, they send the money to MY bank in a very haphazardly way. One day they may submit a total of some of the credits, the rest over the next few days. THEN, Over the next few days they submit the totals of some of the debits. Over the next week, the American Express gets submitted. This ALL makes it almost impossible to reconcile my bank account with their statements. It was taking me DAYS to track down each customers payment to compare it to what they were actually putting in my bank.

I complained to their customer service department and they have my complaints on file. I was told by customer service that YES this was a problem and I could call them any time if I had a Particularly difficult time deciphering sums of deposits that I couldn't figure out on my own. I went back to trying to balance my checking account and over the next month or two I realized that this was almost an impossible task and the little bit of money I was saving on my rate was not worth the week it cost me to balance my accounts!! I switched to another provider and now am being told I must pay $199.00 each for TWO of my accounts for early termination fees. I complained to Reggie and was told that there is now NEW management and to read my contract on those two accounts because yes, they are different than the other two and they do include these fees. Reggie admits that he indeed tell me that there were to be no fees on any of my accounts but he can do nothing about waiving these fees and I must pay them when I terminate. This is totally unethical. Reggie says he has tried to help me but his boss now won't let him waive these fees.


This report was posted on Ripoff Report on 12/10/2013 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pace-Payment-Systems/Chatsworth-California-91311/Pace-Payment-Systems-If-time-is-money-stay-away-from-this-company-its-a-Deceitful-Compa-1105867. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee ..inside information

The alleged claim is false.

AUTHOR: FD Bitton - ()

I took care of his accounts with our inside sales manager.  This merchant received all the funds wired directly to his bank account. We have the proof.   

 

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#2 Author of original report

Still being SCREWED by Pace Payment Systems

AUTHOR: Tony - ()

It Seems like Pace Payment Systems is refusing to live up to what I was told by thier rep about waiving their fees. The sales rep Reggie is refusing to take or return my calls and they have not cancelled my account and will not waive the fees that they SLIPPED into my contract and specifically told me I would NOT be charged.  I don't really care because the time I am saving in reconciling my checking account is worth WAY more than the couple of hundred dollars they are trying to screw me out of. In balancing my checking account now with First Data, the dollars match up deposit for deposit and it takes me about an hour. And First Data will match your discount rate. With Pace Payment Systems, they credit your account so haphazardly it takes days and weeks to balance. They deposit your sales from one single batch over several different days, and your debits on different days. If there is a weekend involved these deposits are even spread out further. To match these deposits with your bank account is a joke. Their customer service is no help either. If someone calls you from Pace Payment Systems I advise you to just hang up.

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#3 Author of original report

Problem Solved !

AUTHOR: Tony - ()

Thanks to both Ripoff Report and filing a statement with the BBB, I heard back from Pace and was told they are waving the fees!!  My sales rep Reggie has been awesome throught this whole ordeal. He's called back many times and went way out of his way to assist with this problem. He has been extremely professional, courteous and in MY opinion needs to be promoted to management himself!  I just faxed in my account termination notice to him and was told that management had decided to do what was originally promised and waive the terminaton fees for both of my accounts. Thanks, Tony

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