- Report: #1059462
Report - Rebuttal - Arbitrate
Complaint Review: Pacific Home Remodeling
Pacific Home Remodeling6875 Nancy Ridge Drive San Diego, California USA
Pacific Home Remodeling / HomeStar Builders Scam! Do not let these people into your home!! San Diego California
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We had Hector sell us a set of french doors on April 25th. Among the many promises he gave: our price is set in stone, installers would be company employees that specialize in doors, he will be with us every step of the way, installation is a quick process.
After measurements are taken, we're told the price has to increase by $1700 due to the extensive work involved.
May 17: Installers arrive on time, though they are contracted which was admitted to me later. A "third party" arrives to make sure my 30 minutes has gone by smoothly and gives me a survey. He promised to call and answer questions I had and that he would return throughout the process.
May 20: I call office to ask about the city's inspection for the required permit, I request an inspect after 12:30.
May 21: I return home early at 12 to find inspector about to leave. He found many major deficiencies to be corrected.
May 22: Installers are supposed to return to fix deficiencies, but never show.
May 23: Inspector unexpectedly shows up, company forgot to cancel his re-inspect. He finds more issues to have corrected. May 27: PHR gives me a window of 9-10 for installers, they show up at 2:30 and I turn them away.
June 3-4: Installers correct issues.
June 7: Inspector shows unexpectedly. I schedule completion at my earliest availability. I later receive a call from Chris who thinks I should alter my busy schedule for PHR's convenience, they have a more important project that day.
June 14: final install, PHR gives time of 10-11, they show up at 8. I repeatedly called to request a PHR employee to come speak to me about these issues. Hector calls and deflects my concerns. I call Chris, who eventually gets me to stop complaining by having a manager come to my house at 2 June 15.
June 15: No manager, no call, no surprise really.I have attempted to talk to these people, but they are in no way concerned.
Four weeks of door installation, with no compensation, or an explaination as to why I didn't matter. It's a terrible work ethic that should not be accepted. I hope to see these people out of business soon.
This report was posted on Ripoff Report on 06/15/2013 06:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pacific-Home-Remodeling/San-Diego-California-92121/Pacific-Home-Remodeling-HomeStar-Builders-Scam-Do-not-let-these-people-into-your-home-1059462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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