• Report: #1128470

Complaint Review: Packing Store

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  • Submitted: Wed, March 05, 2014
  • Updated: Tue, May 20, 2014

  • Reported By: Michelle — Florida
Packing Store
822 Allen Ave, Glendale, California USA

Packing Store Handle With Care Packaging Store Bid $1600 to ship the less than 1BR then after they had my items they Jacked shipping cost up to $5600! Glendale FL

*REBUTTAL Owner of company: Ms. Michelle Lambert leaves a lot out of her story

*REBUTTAL Owner of company: 0

*REBUTTAL Owner of company: Ms. Lambert leaves a lot out of the story

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Warning do not use or trust!! They gave me a low price ($1600) and then once they had my items they jacked they price up 3.5 times ($5600). They are also trying to charge me for things they didn't disclose in advance after I told them I was having another company pickup & ship my items. Then they held my items hostage for fees they first told me totaled $450 and later that day they jacked up the fees to over $550 that were above what it would have cost me to ship my items with another company! Then when faced with not being able to ship my items they lowered the price to $3700... 

I had two quotes one from a packing store 30 mins from this one, to pick up, pack & ship for the total cost of $2222.00 the other quote was from an independant shipper to pickup, pack & ship for the total cost of $2129.00

Louie was nice at first when he was sucking me in and then quickly turned rude and tried to bully me after I stood up and spoke out to his Boss /Owner EMERY MINGER about what he had done and made it clear I would not be taken advantage of and his actions have caused me damage and will cost me to pay $550 more to ship my items. [continued below]....

..... Had Louie been honest and given me the INSANE PRICE OF $5600 up front I would of said NO and I would of picked one of the other companies! 

I reported to Packaging Store corp franchiser annexbrands.com and the Assistant to the CEO was rude and they took no real action that would help or protect the customer! She also made it a point to tell me the owner EMERY MINGER had been with them for 25 years and  Louie had been with the company for 20 years which then made it totally clear to me that he had to know he was under bidding my shipping and then grossly over charging me for shipping. Louie said it was 800 lbs when it was 2609 lbs. There is no excuse when you have 20/25 years in business as a shipping company!


This report was posted on Ripoff Report on 03/05/2014 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Packing-Store/Glendale-California-91201/Packing-Store-Handle-With-Care-Packaging-Store-Bid-1600-to-ship-the-less-than-1BR-then-a-1128470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 3Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Ms. Michelle Lambert leaves a lot out of her story

AUTHOR: Emery - ()

We here at the Packaging Store have been a staple here in Toluca Lake – a quaint upscale community in Greater Los Angeles – for 25 years now.  And for all that time, we’ve been an active member of the Toluca Lake Chamber of Commerce & continue to serve on its board of executives.  Our reputation is sterling to anyone who knows us.  We’re proud of our work, proud of who we employ (especially Louie), and don’t traffic in scams of which she alleges or any other type.

 

In late February, Michelle Lambert phoned us here at The Packaging Store to get a quote to ship some items to her new home in Florida.  We asked her what she wanted to ship, and she recited her list of items.  Next, we asked her the approximate weight of all of her items, to which she replied she had no idea.  So, going of off of standard industry estimates for her items listed, we estimated the total weight to be approximately 800 lbs.  So our quote to her at that point was based on that specific weight – again, from the items she listed to us that day on the phone.

 

At that point – late in the conversation – Ms. Lambert added that she also had pieces of large furniture she was hoping to sell online and mentioned that if the items didn’t sell, that she’d like to ship those as well.  Fine enough.  Nevertheless, she only wanted a quote based on 800 lbs.  So we emailed her that quote, and she approved it. 

 

Ms. Lambert then asked us meet not her but her lawyer at her storage shed across town.  We did.  And while we were there at her storage unit, she called & asked us to give her a quote that would now include all of the additional furniture that she was unable to sell – of which there was quite a lot.  We informed her that we were unable to provide a quote there at her shed, but with her permission, we could bring all of her items to our warehouse, weigh them properly, and give her an exact figure.  She happily agreed. 

 

Here, however, is one detail Ms. Lambert left out of her complaint: she had us completely clear out her storage unit, and in the process, asked if we could locate and throw away various items for her – which we did, as a courtesy, on the house, simply so she wouldn’t need incur further recurring storage charges.  Why?  Because that’s just the kind of guys we are.  We did everything she asked, and then some.

 

As we were arriving to our warehouse hours later with her items, Ms. Lambert was calling us and asking us to go into her already boxed & packed containers, find certain items, and then take them to Goodwill for her – all because she didn’t want to incur the cost of shipping those extra items.  Fine enough.  So after the numerous items were finally found, removed, and set aside for our complimentary Goodwill trip, she then asked us to take pictures of everything and even Facetime her, so she could see and approve exactly what we were sending to Goodwill on her behalf.  Which we did.  Why?  We were really starting to wonder at that point. 

 

First thing the next day, we put together her quote for all of the additional furniture she was unable to sell online.  We weighed everything, took the dimensions, did all the standard industry procedures, and called her with the additional quote & price breakdown.  It should come as no surprise that with the additional houseful of furniture now part of the calculation, her initial estimate based on 800 lbs. was off – way off.

 

At this point, Ms. Lambert started to get very angry & disagreeable.  Her words and tone went beyond being upset – she was outright disrespectful.  We tried to explain to her that she had a LOT more items than she what she listed to us during that initial phone call.  What’s more, her additional furniture was quite large and bulky, which of course affected the total weight of the shipment.  We tried to work with her, and even asked her if she just wanted us to ship the items she originally listed to us, to which Ms. Lambert started to scream obscenities & make threats which involved calling her attorney, our corporate office, even the police, etc.

 

Ms. Lambert accuses us of slight-of-hand by attempting to overcharge her to ship a 1-bedroom.  But what she ended up wanting us to ship was far beyond a simple 1-bedroom. 

 

Ms. Lambert fails to mention that, in the end, she never paid us one single dime for anything!  Nothing.  She paid us nothing for clearing out her storage shed.  She paid us nothing for hauling items to a dumpster for her.  She paid us nothing for unpacking, locating, and taking all manner of items to Goodwill for her.  She paid us nothing to store her houseful of packed belongings in our warehouse for two weeks.

 

In the end, after numerous wasted man-hours working on her behalf like personal assistants / garbage men, all we had to show for it was a scathing complaint here on Rip Off Report. 

 

We wish Ms. Lambert all the very best in her new life in Florida.

 

 

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#2 REBUTTAL Owner of company

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AUTHOR: - ()

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#3 REBUTTAL Owner of company

Ms. Lambert leaves a lot out of the story

AUTHOR: Emery - ()

In late February, Michelle Lambert phoned us here at The Packaging Store (not the Packing Store, as she incorrectly calls us) to get a quote to ship some items to her new home in Florida.  We asked her what she wanted to ship, and she recited her list of items.  Next, we asked her the approximate weight of all of her items, to which she replied she had no idea.  So, going of off of standard industry estimates for her items listed, we estimated the total weight to be approximately 800 lbs.  So our quote to her at that point was based on that specific weight – again, from the items she listed to us that day on the phone.

At that point – late in the conversation – Ms. Lambert added that she also had pieces of large furniture she was hoping to sell online and mentioned that if the items didn’t sell, that she’d like to ship those as well.  Fine enough.  Nevertheless, she only wanted a quote based on 800 lbs.  So we emailed her that quote, and she approved it. 

Ms. Lambert then asked us meet not her but her lawyer at her storage shed across town.  We did.  And while we were there at her storage unit, she called & asked us to give her a quote that would now include all of the additional furniture that she was unable to sell – of which there was quite a lot.  We informed her that we were unable to provide a quote there at her shed, but with her permission, we could bring all of her items to our warehouse, weigh them properly, and give her an exact figure.  She happily agreed. 

Here, however, is one detail Ms. Lambert left out of her complaint: she had us completely clear out her storage unit, and in the process, asked if we could locate and throw away various items for her – which we did, as a courtesy, on the house, simply so she wouldn’t need incur further recurring storage charges.  Why?  Because that’s just the kind of guys we are.  We did everything she asked, and then some.

As we were arriving to our warehouse hours later with her items, Ms. Lambert was calling us and asking us to go into her already boxed & packed containers, find certain items, and then take them to Goodwill for her – all because she didn’t want to incur the cost of shipping those extra items.  Fine enough.  So after the numerous items were finally found, removed, and set aside for our complimentary Goodwill trip, she then asked us to take pictures of everything and even Facetime her, so she could see and approve exactly what we were sending to Goodwill on her behalf.  Which we did.  Why?  We were really starting to wonder at that point. 

First thing the next day, we put together her quote for all of the additional furniture she was unable to sell online.  We weighed everything, took the dimensions, did all the standard industry procedures, and called her with the additional quote & price breakdown.  It should come as no surprise that with the additional houseful of furniture now part of the calculation, her initial estimate based on 800 lbs. was off – way off.

At this point, Ms. Lambert started to get very angry & disagreeable.  Her words and tone went beyond being upset – she was outright disrespectful.  We tried to explain to her that she had a LOT more items than she what she listed to us during that initial phone call.  What’s more, her additional furniture was quite large and bulky, which of course affected the total weight of the shipment.  We tried to work with her, and even asked her if she just wanted us to ship the items she originally listed to us, to which Ms. Lambert started to scream obscenities & make threats which involved calling her attorney, our corporate office, even the police, etc.

 

Ms. Lambert accuses us of slight-of-hand by attempting to overcharge her to ship a 1-bedroom.  But what she ended up wanting us to ship was far beyond a simple 1-bedroom. 

 

Ms. Lambert fails to mention that, in the end, she never paid us one single dime for anything!  NOTHING.  She paid us nothing for clearing out her storage shed.  She paid us nothing for hauling items to a dumpster for her.  She paid us nothing for unpacking, locating, and taking all manner of items to Goodwill for her.  She paid us nothing to store her houseful of packed belongings in our warehouse for two weeks.  We felt completely used.

 

In the end, after numerous wasted man-hours working on her behalf like personal assistants / garbage men, all we had to show for it was a scathing complaint here on Rip Off Report.

 

We here at the Packaging Store have been a staple here in Toluca Lake – a quaint upscale community in Greater Los Angeles – for 25 years now.  And for all that time, we’ve been an active member of the Toluca Lake Chamber of Commerce & continue to serve on its board of executives.  Our reputation is sterling to anyone who knows us.  We’re proud of our work, proud of who we employ (especially Louie), and don’t traffic in scams of which she alleges or any other type.  We invite you to get to know us – you’ll be happy you did!

 

We wish Ms. Lambert all the very best in her new life in Florida.

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