Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1165262

Complaint Review: Palmer's Kitchen, Bath, & Beyond LLC - Youngtown Arizona

  • Submitted:
  • Updated:
  • Reported By: MARK FAIRALL — SUN CITY WEST Arizona
  • Author Not Confirmed What's this?
  • Why?
  • Palmer's Kitchen, Bath, & Beyond LLC 13246 N 113th Ave Youngtown, Arizona USA

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I hired Palmer's Plumbing dba Ben Franklin Plumbing and Palmer's Kitchen, Bath, & Beyond LLC on May 28, 2013 to repair an underslap water leak and repair the kitchen damages. We had dealt with Robert Freund's contractor companies since 1978 and my family knew the owners Palmer and Helen Freund. Palmer Freund passed away in 2007 and Robert Freund took over his father's plumbing and home repair companies. In April, 2013, the co-owner T.J. Myers resigned and left the company. The Arizona Registrar of Contractors failed to update Freund's license status. The plumbing company's contractor license had expired in April. 2013, and the company lost its bonding. The home repair company did not have the required Qualified Party that had passed all state contractor boards. In fact Freund's companies were operating as Unlicensed Contractors the entire length of my plumbing and home repair job (May 28, 2013 to August 08, 2013).

I was promised a 30 finished work schedule but after over 70 days I fired Robert Freund for Breach of Contract. The problems were:

1.  Excessive Delays,

2.  Unauthorized contract changes,

3.  Use plimbing parts were used and job did not meet code.

4.  House damages of a burned cabinet, broken tiles, deated waterhearter, cabinets drawers not properly spaced, and mold removal not done coreectly because it was not contained.

5.  I reported over 60 incidents of poor workmanship to the Registrar of Contractors on my January 17, 2013 complaints #2014-250 (plumbing company) and #2014-251 (home repair company).

After I fired Robert Freund I was threatened by his employee Derrick King who demanded the remaing $3,800 outstanding from the nearly $14,000 already paid to Robert Freund's contractor companies. I refused to pay him because of the Breach of Contract and substandard workmanship. Mr. King threatened me twice on the phone stating he would do anything to get the funds. I asked him if that was a threat and he said yes because I would not want to know what he was going to do. Mr. King refused to return my house key and alarm fob. I filed Police Report on August 08, 2013.

I sufferred the following criminal damages:

1.  Water line to kitchen sink was crimped,

2. The electic lines to my sprinker systems was cut,

3. The motion detector lights were disabled, and

4. All four tires on my car were cut and slashed in such a manner to go flat when the car was driven at a higher rate of speed (that was attempted murder). Two more police reports were filed.

I filed and was granted Injunctions against Harassments on May 09, 2014, on Robert Freund #CC2014-080145000 and Derric King #CC2014-080186000. Judge Gerald Williams stated our crominal damages "went to pattern" because of the telephone threats I recieved and the fact that Derrick King had a violent criminal past.

I filed a complaint with the Arizona Attorney General #14-01841 on February 10, 2014 against Robert Freund for breaking the following laws:

1.  ARS 32-1151 Not having a valid contractor's license,

2,  ARS 13-2002  Submitting forged documents to the court on their lawsuit,

3.  ARS 32-1129.01 Breach of Contract,

4.  ARS 13-1202 Threatening and intimidating phone calls, and

5.  ARS 13-1602 Intentional criminal damages.

The Arizona Registrar od Contractors closed my complaints after the ROC investigator, Stephen Lawton, said it was one of the worst contractor poor workmanship problems with the most harassements the ROC had ever seen. However, after 5 1/2 months of the ROC investigation the ROC closed my complaint because I refused to allow the contractor access and repair my home. The police said I had the right to protect myself becaue I feared for my life with The Castle Law. The ROC Inspector barred the contractor and his employee from my home to protect me and my family. I even hire a retired policeman who guarded us at the time of the ROC inspection in case Robert Freund and Derrick King showed up. The ROC has denied my Rights to Protect myself and even ignored the fact that the ROC inspector blocked the bad and dangerous contractor from my property. In fact Robert Freund was operating as an Unlicensed Contractor during my home repair job and had no rights as allowed by law to inspect and repair my home. The Arizona ROC was just lookin for a way to avoid work and failed to protect me. The Arizona ROC failed to help me achieve the justice I deserve. The Arizona ROC is allowing a bad and dangerous contractor to continue to operate.

I wrote Arizona Governor Jan Brewer on July 14, 2014, asking for help from Travisty of Justice. I listed six Citations that should have been issued by the ROC and the fact that Robert Freund should have his contractor's license Revoked. I have received no return reponse. I posted "The Arizona Registrar of Cotractors is Failing the Arizona Homeowners" in the Internet and called for the firing of the ROC Director Bill Mundell for his many mistakes which was highlight by last year audit by the Arizona State Auditor, Debbie Davenport. This was printed in the newspaper on July 27, 2013 as "Contractor registrar faulted fior ineffiniency by Howard Fischer of the Capitol Media Services.

Arizona elder abuse and fraud is dramactically increasing and the state officials are doing little to stop the problem. Robert Kin prays on the elderly with bad workmanship and threats and allowed to get away with his crimes. The Home Owners Associations in the Sun City Areas, PORA and SCHOA, no longer recommend Robert Palmer's companies because of the many companits they have received.

This report was posted on Ripoff Report on 07/27/2014 04:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/palmers-kitchen-bath-beyond-llc/youngtown-arizona-85363/palmers-kitchen-bath-amp-beyond-llc-palmers-plumbing-dba-ben-franklin-plumbing-plum-1165262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
7Author
0Consumer
1Employee/Owner

#8 Author of original report

Violation of Injunction against Harassment

AUTHOR: - ()

POSTED: Tuesday, June 30, 2015

 

OUR BAD CONTRACTOR, ROBERT FREUND, HAS VIOLATED

THE INJUNCTION AGAINST HARASSMENT COURT ORDER 

 

It appears our bad contractor, Robert Freund, can get away the murder. The laws seem to not apply to Robert Freund (Palmers Kitchen Bath & Beyond). Robert Freund still has not paid the $65 restitution awarded to us for his frivolous lawsuit as ordered by the court. The court only awarded the cost of our answering the lawsuit. The Court did not award the $1,800 in our hard costs for our legal expenses on this lawsuit. Robert Freund dodged that bullet.

Robert Freund broke his contract by refusing to repair his workmanship problems, He did not have to attend the Registrar of Contractors (ROC) inspection of our house. He did not have to provide written answers to our ROC complaints listing 60 workmanship problems. The ROC declined our complaint and the Governor of Arizona stated that he had no authority to correct the ROC's mistakes. Robert Freund dodged that bullet.

Robert Freund filed a baseless lawsuit against us and dragged it out in court for 17 months. He hassled our mortgage company stating he was placing a workman's lien on the house but that never happened. His lawyer papered us with excessive motions causing us a great deal of legal expenses. Robert Freund and his lawyer failed to show-up at the Pretrial Conference and lost the lawsuit due to Default. Robert Freund had a Hearing to Quash (eliminate) our granted Injunctions against Harassment but he lost that court battle too. Robert Freund dodged that bullet by not appearing for the trial.

Now Robert Freund has violated the Injunctions against Harassment with an internet effort of libelous Defamation of Character assault against me. On 05/27/2015 he reported on the internet to the Ripoff Report (picture 1): "Please Mr. Fairall, get the therapy that you so richly deserve." On 05/27/2015 he reported on the Better Business Bureau report (picture #2): "Please sir, get the therapy that you so justly deserve." According to the lawyer defending T.J. Myers, his former co-owner of PKBB, that is Robert Freund's method of doing business by "Character Assassination."

Robert Freund is breaking the law which could result in a huge lawsuit by us for Defamation.

 

NOTE: A 10-DAY DEMAND LETTER has been sent to Robert Freund to pay the $65 court awarded debt and to remove the internet libelous statements. Robert Freund needs to be held accountable for his law breaking activities. These violations opens up Robert Freund to penalties of up to $2,500 and six months in jail for every violation of the Injunction against Harassment order.

 

SPECIAL NOTE: Sadly the press has ignored Robert Freund scamming the elderly homeowners with false advertising and failing to get building permits. The public is at risk from this bad and dangerous contractor who seems to get away with murder in the Arizona Badlands.

Respond to this report!
What's this?

#7 Author of original report

Robert Freund is Trying to Buy a Good Reputation

AUTHOR: - ()

POSTED: Wednesday, June 10, 2015

Proof: The Arizona Better Business Bureau Sells Grades

PRESS RELEASE - JUN 8, 2015 07:46 EDT

By: mark and carol fairall

Bad and Dangerous Contractor, Robert Freund owner of Palmers Plumbing Services

and Palmers Kitchen Bath & Beyond, buys a good reputation.

 

Sun City West, AZ, June 8, 2015 (Newswire) -At one time the BBB fulfilled a worthwhile and noble purpose of trying to make the marketplace safer. Consumers could use the BBB to report bad companies and try to get a resolution to their problems. That is no longer the case because the BBB has turned into a SCAM!

 In Arizona money talks and Justice walks.

MARK FAIRALL, FOUNDER OF THE REAL FACES OF ELDER ABUSE

 

Now the BBB is run by attorneys that don't give "F Grades" but a "No Rating Grade" in fear of a lawsuit. The BBB is not really a Nonprofit but it is a Franchise and the owners look to maximize their returns otherwise they would not have bought the franchise. The bottom-line is that the BBB is no longer relevant and worthy to exist because the only purpose of the BBB is to make money and it has turned into a SCAM!

The BBB is not the place to get a real understanding of the quality of service of a company. The answers by the BBB companies that receive complaints are not verified for truthfulness. That is why large bad companies have "A Ratings" because they have the best lies, usually done by attorneys, to consumer complaints. A good example is that Bank of America still has an "A Grade" after the BBB has received over 4,000 complaints against that bank. The better choice to verify the quality of the service of a company is in the INTERNET with the rating services such as Yelp, Google Rating, and Yahoo Rating.

 

The BBB has been caught selling "A Grades" for cash. A prime example was the California BBB that gave the terrorist organization, Hamas, an "A- Grade" for $425 in 2013. This was exposed by ABC News 20/20.

business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/

 

Robert Freund owns Palmers Kitchen Bath & Beyond (PKBB) and Palmers Plumbing Services (PPS). Freund provides poor workmanship and does false advertising. 

Plumbing Services (PPS) was never a BBB Accredited Business for decades. It did not have to be because the founder, Palmer Freund, was an honest and hardworking man that provided excellent contractor services. Palmer Freund earned his respect!

But Palmer Freund died and his son, Robert Freund, took over the PPS family business. He also started Palmers Kitchen Bath and Beyond (PKBB) which is a general contracting firm (no plumbing license). He ran both PPS and PKBB into the ground with poor workmanship, bad business practices, false advertising, and illegal activities. Robert Freund even hired a licensed contractor, Derrick King - who has a criminal record, as his muscle enforcer for PKBB to abuse and defraud the elderly.

I filed a complaint about PKBB's poor workmanship last month and the BBB rated the company a "C GRADE." Now on 06/03/2015 my complaint has been removed and the BBB has graded PKBB an "A+ Grade." That happened because PKBB paid the BBB and became an Accredited Business. Robert Freund had to buy respect because his job performance is dismal!

Don't hire Robert Freund to do any home-repair. The BBB cannot hide the fact that his other company, Palmers Plumbing Services dba Ben Franklin Plumbing (PPS) does not have a licensed plumber and does not have the Franchise Rights to use Ben Franklin Plumbing. The PPS plumbing company has a "NO GRADE" and an "ALERT" warning.

Sadly, Robert Freund is still doing plumbing jobs without a license while the Registrar of Contractors (ROC) does nothing about the illegal business operation. What was the ROC's price for its blindness?

Don't believe the BBB because it sells grades and really does not care about protecting consumers. The Arizona BBB lied to me stating my complaint disappeared because of PKBB's lawsuit that we won. That seemed odd to me because the BBB would only block complaints when a lawsuit was in progress and not when it is over. I am familiar with BBB policies because I was a BBB board member. Now I know the real reason my PKBB complaint vanished and the grade was improved was because the BBB got money from Robert Freund.

The BBB now has written me the 06/05/2015 email stating a person can only filed one complaint against a company every three years. Such Bull is only understandable because Robert Freund is now paying the BBB to be an Accredited Member. At the BBB, money can buy protection from keeping the public blocked from the truth about a bad company.

 

 

I attached my second complaint about PKBB's false advertising. PKBB's full page false advertising that PORA refers the company is circulated in 70,000 issues of GRAND SEASON MAGAZINE every month. The first recent complaint about PKBB was about PKBB's poor service.

 

Arizona does not have Consumer Protection Laws or Truth in Advertising Laws so the advertising companies and BBB really don't care about false advertising. That is why a Federal Trade Commission (FTC) complaint #61657922 was filed against PKBB.

 

But according to the state law ARS 32-1154, if a contractor uses false advertising then the Registrar of Contractors (ROC) can REVOKE the license. The ROC has decided to not stop PKBB's false advertising. The public is a risk but bribes buys consumer protection warning blindness in the Arizona Badlands.

 

newswire.com/press-release/proof-the-arizona-better-business-bureau-sells-grades

 

UPDATE:  Robert Freund lost his seventeen-month lawsuit against us when he failed to appear in Court. He is now fighting the Injunctions against Harassment that were granted by Judge Williams on 05/08/2015. The Injunctions against Harassment were filed against Robert Freund and his employee, Derrick King. Our property damages and stalking continues and now there is an extreme need for the continuance of the court protective orders. 

It is not surprising Robert Freund failed to appear at the 04/27/2015 Hearing because he became aware he was about to lose his baseless lawsuit in the light of our 400+ pages of evidence plus 22 witnesses ready to testify at the scheduled 05/01/2015 Trial. However is believed that the new contesting of the granted Injunctions against Harassment is done just to continue to rebuild his tattered reputation.

Robert Freund is digging a deeper hole for his reputation with Character Assassination statements to both the Better Business Bureau and the RIPPOFF REPORT that I need to seek therapy that I deserve. That is simply a cry of a desperate man that is now attempting to DEFAME me with more HARASSMENT.

 

Respond to this report!
What's this?

#6 Author of original report

Robert Freund is Trying to Buy a Good Reputation

AUTHOR: - ()

POSTED: Wednesday, June 10, 2015

Proof: The Arizona Better Business Bureau Sells Grades

PRESS RELEASE - JUN 8, 2015 07:46 EDT

By: mark and carol fairall

Bad and Dangerous Contractor, Robert Freund owner of Palmers Plumbing Services

and Palmers Kitchen Bath & Beyond, buys a good reputation.

 

Sun City West, AZ, June 8, 2015 (Newswire) -At one time the BBB fulfilled a worthwhile and noble purpose of trying to make the marketplace safer. Consumers could use the BBB to report bad companies and try to get a resolution to their problems. That is no longer the case because the BBB has turned into a SCAM!

 In Arizona money talks and Justice walks.

MARK FAIRALL, FOUNDER OF THE REAL FACES OF ELDER ABUSE

Now the BBB is run by attorneys that don't give "F Grades" but a "No Rating Grade" in fear of a lawsuit. The BBB is not really a Nonprofit but it is a Franchise and the owners look to maximize their returns otherwise they would not have bought the franchise. The bottom-line is that the BBB is no longer relevant and worthy to exist because the only purpose of the BBB is to make money and it has turned into a SCAM!

The BBB is not the place to get a real understanding of the quality of service of a company. The answers by the BBB companies that receive complaints are not verified for truthfulness. That is why large bad companies have "A Ratings" because they have the best lies, usually done by attorneys, to consumer complaints. A good example is that Bank of America still has an "A Grade" after the BBB has received over 4,000 complaints against that bank. The better choice to verify the quality of the service of a company is in the INTERNET with the rating services such as Yelp, Google Rating, and Yahoo Rating.

 

The BBB has been caught selling "A Grades" for cash. A prime example was the California BBB that gave the terrorist organization, Hamas, an "A- Grade" for $425 in 2013. This was exposed by ABC News 20/20.

http://business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/

 

Robert Freund owns Palmers Kitchen Bath & Beyond (PKBB) and Palmers Plumbing Services (PPS). Freund provides poor workmanship and does false advertising. 

Plumbing Services (PPS) was never a BBB Accredited Business for decades. It did not have to be because the founder, Palmer Freund, was an honest and hardworking man that provided excellent contractor services. Palmer Freund earned his respect!

But Palmer Freund died and his son, Robert Freund, took over the PPS family business. He also started Palmers Kitchen Bath and Beyond (PKBB) which is a general contracting firm (no plumbing license). He ran both PPS and PKBB into the ground with poor workmanship, bad business practices, false advertising, and illegal activities. Robert Freund even hired a licensed contractor, Derrick King - who has a criminal record, as his muscle enforcer for PKBB to abuse and defraud the elderly.

I filed a complaint about PKBB's poor workmanship last month and the BBB rated the company a "C GRADE." Now on 06/03/2015 my complaint has been removed and the BBB has graded PKBB an "A+ Grade." That happened because PKBB paid the BBB and became an Accredited Business. Robert Freund had to buy respect because his job performance is dismal!

Don't hire Robert Freund to do any home-repair. The BBB cannot hide the fact that his other company, Palmers Plumbing Services dba Ben Franklin Plumbing (PPS) does not have a licensed plumber and does not have the Franchise Rights to use Ben Franklin Plumbing. The PPS plumbing company has a "NO GRADE" and an "ALERT" warning.

Sadly, Robert Freund is still doing plumbing jobs without a license while the Registrar of Contractors (ROC) does nothing about the illegal business operation. What was the ROC's price for its blindness?

Don't believe the BBB because it sells grades and really does not care about protecting consumers. The Arizona BBB lied to me stating my complaint disappeared because of PKBB's lawsuit that we won. That seemed odd to me because the BBB would only block complaints when a lawsuit was in progress and not when it is over. I am familiar with BBB policies because I was a BBB board member. Now I know the real reason my PKBB complaint vanished and the grade was improved was because the BBB got money from Robert Freund.

The BBB now has written me the 06/05/2015 email stating a person can only filed one complaint against a company every three years. Such Bull is only understandable because Robert Freund is now paying the BBB to be an Accredited Member. At the BBB, money can buy protection from keeping the public blocked from the truth about a bad company.

 

 

I attached my second complaint about PKBB's false advertising. PKBB's full page false advertising that PORA refers the company is circulated in 70,000 issues of GRAND SEASON MAGAZINE every month. The first recent complaint about PKBB was about PKBB's poor service.

 

Arizona does not have Consumer Protection Laws or Truth in Advertising Laws so the advertising companies and BBB really don't care about false advertising. That is why a Federal Trade Commission (FTC) complaint #61657922 was filed against PKBB.

 

But according to the state law ARS 32-1154, if a contractor uses false advertising then the Registrar of Contractors (ROC) can REVOKE the license. The ROC has decided to not stop PKBB's false advertising. The public is a risk but bribes buys consumer protection warning blindness in the Arizona Badlands

newswire.com/press-release/proof-the-arizona-better-business-bureau-sells-grades

 

UPDATE:  Robert Freund lost his seventeen-month lawsuit against us when he failed to appear in Court. He is now fighting the Injunctions against Harassment that were granted by Judge Williams on 05/08/2015. The Injunctions against Harassment were filed against Robert Freund and his employee, Derrick King. Our property damages and stalking continues and now there is an extreme need for the continuance of the court protective orders. 

It is not surprising Robert Freund failed to appear at the 04/27/2015 Hearing because he became aware he was about to lose his baseless lawsuit in the light of our 400+ pages of evidence plus 22 witnesses ready to testify at the scheduled 05/01/2015 Trial. However is believed that the new contesting of the granted Injunctions against Harassment is done just to continue to rebuild his tattered reputation.

Robert Freund is digging a deeper hole for his reputation with Charter Assassination statements to both the Better Business Bureau and the RIPPOFF REPORT that I need to seek therapy that I deserve. That is simply a cry of a desperate man that is now attempting to DEFAME me with more HARASSMENT.

Respond to this report!
What's this?

#5 Author of original report

New complaint filed with BBB & Information to the Governor

AUTHOR: - ()

POSTED: Wednesday, May 27, 2015

Robert Freund is the owner of Palmers Kitchen Bath & Beyond (PKBB) after the original owner, his father - Palmer Freund, passed away several years ago. PKBB has so many poor workmanship complaints that the local Home Owners Association, PORA, has stopped referring PKBB. However, PKBB still falsely uses the PORA recommendation on it advertising and on the internet. Complaints have been filed with the Arizona Attorney General, Federal Trade Commission (complaint #61657922), and the FBI Internet Fraud (IC3). The response Robert Freund just gave the BBB are lies. Specially;

1. PKBB had no qualified party for five months - April 2013 to September 2013. This can be verified on the ROC Internet report.

2. I never waived Building Permits to be obtained. I am now cited by the Maricopa County for failing to have proper permits (citation #V2015-00466).

3. Although mold remediation companies are not required to have a license in Arizona PKBB hired Carpet Glow for the $6,000 job. PKBB only paid Carper Glow $3,000 and Carpet Glow was operating without an Arizona contractor's license.

4. Robert Freund did not finish the job and told the ROC on the complaints #2014-250 & #2014-251 that I refused him his rights as a contractor. I have a recording by the ROC where Robert Freund admits that he did not finish the job and refused to finish the job under supervision.

5. Robert Freund did not earn the $13,700 for the bad workmanship paid. He lost the $3,800 lawsuit for the remaining balance when he failed to appear in court at the pretrial conference (lawsuit #CC2013-222467). The judge, Gerald Williams, awarded me the cost and fees of the frivolous and baseless lawsuit on 04/20/2015.

6. On 05/08/2015 The Court granted two Injunctions against Harassment against Robert Freund (INJ #CC2015-080612000) and Derrick King (2015-080582000). It took the court constable 4xs to serve Derrick King who has a criminal record (08/09/2006 - Flagstaff #19956901).

7. Robert Freund did not even have a business card at the time he bid my home repair job and does not supply information that he states to potential customers. Robert Freund is a liar and a menace to society. He lies to everyone including the BBB to get his grade raised. The BBB just lowered his plumbing company Palmers Plumbing dba Ben Franklin Plumbing to a NO RATING and ALERT for not being licensed and not having the Ben Franklin Plumbing franchise.  

I write the internet posting from experience because I have dealt with the ROC in the past when it was effectively operating. In 1988, I had a termite problem because the home builder failed to treat the ground prior to pouring the cement slab. The ROC was effective in obtaining a sizable settlement. I was a bank VP for many years and loaned to contractors and home builders. I am familiar with construction laws. At that time the ROC was pro-homeowner and followed the laws to protect the public. I was also a board member of the Arizona Better Business Bureau and the ROC was well respected for upholding consumer rights. That is not the case now!

Robert Freund is a liar and a crook who has destroyed our house and health!

Respond to this report!
What's this?

#4 Author of original report

New complaint filed with BBB & Information to the Governor

AUTHOR: - ()

POSTED: Wednesday, May 27, 2015

NEW COMPLAINT TO BBB: Robert Freund is the owner of Palmers Kitchen Bath & Beyond (PKBB) after the original owner, his father - Palmer Freund, passed away several years ago. PKBB has so many poor workmanship complaints that the local Home Owners Association, PORA, has stopped referring PKBB. However, PKBB still falsely uses the PORA recommendation on it advertising and on the internet. Complaints have been filed with the Arizona Attorney General, Federal Trade Commission (complaint #61657922), and the FBI Internet Fraud (IC3). The response Robert Freund just gave the BBB and Rip-Off-Report are lies. Specially;

1. PKBB had no qualified party for five months - April 2013 to September 2013. This can be verified on the ROC Internet report.

2. I never waived Building Permits to be obtained. I am now cited by the Maricopa County for failing to have proper permits (citation #V2015-00466).

3. Although mold remediation companies are not required to have a license in Arizona PKBB hired Carpet Glow for the $6,000 job. PKBB only paid Carper Glow $3,000 and Carpet Glow was operating without an Arizona contractor's license.

4. Robert Freund did not finish the job and told the ROC on the complaints #2014-250 & #2014-251 that I refused him his rights as a contractor. I have a recording by the ROC where Robert Freund admits that he did not finish the job and refused to finish the job under supervision.

5. Robert Freund did not earn the $13,700 for the bad workmanship paid. He lost the $3,800 lawsuit for the remaining balance when he failed to appear in court at the pretrial conference (lawsuit #CC2013-222467). The judge, Gerald Williams, awarded me the cost and fees of the frivolous and baseless lawsuit on 04/20/2015.

6. On 05/08/2015 The Court granted two Injunctions against Harassment against Robert Freund (INJ #CC2015-080612000) and Derrick King (2015-080582000). It took the court constable 4xs to serve Derrick King who has a criminal record (08/09/2006 - Flagstaff #19956901).

7. Robert Freund did not even have a business card at the time he bid my home repair job and does not supply information that he states to potential customers. Robert Freund is a liar and a menace to society. He lies to everyone including the BBB to get his grade raised. The BBB just lowered his plumbing company Palmers Plumbing dba Ben Franklin Plumbing to a NO RATING and ALERT for not being licensed and not having the Ben Franklin Plumbing franchise.

The Arizona Attoney General has opened the complaint against Palmers Kitchen, Bath, & Beyond for false advertising, intentional property damages, elder abuse, & senior financial exploitation.

I filed our original Registrar of Contractors (ROC) complaints against Palmer's Plumbing Services filed (PPS) and Palmers Kitchen, Bath, and Beyond on 01/17/2014. The ROC closed the complaint the next month without any real investigation stating we failed to allow the contractor to fix the problems. That was untrue because the ROC has the 08/07/2013 emails where I told the contractor to finish the job right under supervision. Robert Freund, owner of the PPS plumbing company, refused to finish the job under supervision. His employee, Derrick King, threatened us with harm, stole our property, and attempted to extort $7,000 cash. The contractor's criminal activities have escalated for the past two years to suspected attempted murder.

The ROC later said we failed because we should not have allowed the repair-work until the ROC inspection. That is also a lie because I called the ROC and asked for an emergency inspection because Freund had our insurance company stop paying for our $150 @ night hotel expenses. Time was of the essence and the ROC said due to limited staffing that it could not inspect our home for three months. The ROC instructed me to take time/dated pictures with a third party and make the house livable. I did that but now the ROC has reneged on that promise.

If fact, the ROC did not follow policy by not having the contractor at the house inspection. The ROC inspector, Stephen Lawton, did not even have the contractor write a response to our complaint. The ROC used excessive delays, failed to produce documentation, and refused to listen to any rebuttal to the wrongful decline. I believe that was done on purpose in order to pass the Statute of Limitations. This ROC's last chance to properly open our complaint PPS #2014-250 because the Statute of Limitations expires 05/28/2015, two years after the contract was signed. Our second ROC complaint against PKBB expires 06/28/2015.

The Better Business Bureau (BBB) has verified that PPS plumbing company was not properly license and should not be in operation. PPS did not answer the complaint, that is an acknowledgement of guilt, and the BBB graded PPS as a NO RATING and ALERT.

The ROC was nine months late in updating its website about PPS having no state approved licensed contractor (Qualified Party). It was at that time in 2013 that the Arizona Auditor verified the extremely poor record keeping at the ROC and that the ROC was failing the public. The ROC still today is covering up it ROC inspector's mistakes and not taking any responsibility for its poor record keeping that mislead us.

I write the internet posting from experience because I have dealt with the ROC in the past when it was effectively operating. In 1988, I had a termite problem because the home builder failed to treat the ground prior to pouring the cement slab. The ROC was effective in obtaining a sizable settlement. I was a bank VP for many years and loaned to contractors and home builders. I am familiar with construction laws. At that time the ROC was pro-homeowner and followed the laws to protect the public. I was also a board member of the Arizona Better Business Bureau and the ROC was well respected for upholding consumer rights. That is not the case now!

We have suffered the losses of $13,700 paid to him plus over theover $100,000 inrepair costs/house damages, loss of our house value, baseless lawsuit expenses, and the damages to our health. 

 

Robert Freund is a liar and a crook!

Respond to this report!
What's this?

#3 REBUTTAL Owner of company

Mr Fairall

AUTHOR: Robybouy - (USA)

POSTED: Wednesday, May 27, 2015

I am Robert Freund, owner and operator of Palmer's Kitchen, Bath & Beyond. Our company has been serving the Valley for 41 years. We have thousands of happy customers. Unfortuntely Mr Fairall is not one of these. I will give a rebuttal on each of Mr Fairalls assertions.

1.) We were finished on time with the project. The situation was Mr. Fairall did not want to pay the balance. I took him to court to collect the final of the contract and this is when he went into action with any forum willing to listen.

2.) There were "no" unauthorized contract change orders. The change orders we had were signed off on by Mr. Fairall.

3.) We reinstalled Mr. Fairalls existing kitchen sink and his faucet. It is in the contract this way.

4.) No house damages, burned cabinet, broken tiles, a new water heater at the time of installation. We reinstalled his drawer into his cabinet properly. The mold remediation was done properly and completely.

5.) The Registrar of Contractors complaint was invalid and closed.

6.) My superintendent called Mr. Fairall to pick up the last check upon the completion of the work. Mr Fairall refused to pay. No threats were made. He then dropped off the House keys to the front dest of the hotel in which he was staying. I worked with an independent insurance adjuster to help Mr. Fairall and Carol Buck move into the Hotel in which he is referring. He stayed in this hotel for 6 weeks. I even offered to come and pick up he and Carol and move them back to their home when his stay was completed.

Criminal Damages.

 1.) Water line Crimped: Not true.

 2.) Water line to sink Crimped: Not true.

 3.) Sprinkler line to sprinkler Cut: Not true.

 4.) We did not slash Mr. Fairalls tires.

 5.) My superintendent has no Criminal record. 

Harrasment Injunction

 6.) No harrasments at all. My Superintendent and I have met with my attorney and will be going to court to give our side of the story.

 7.) I have heard nothing from the Attorney General's office about a report dated Feb. 10 2014. It is now May 2015.

 8.) Registrar of Contractors complaint was closed because there was no foundation for Mr. Fairalls allegations. Mr. Fairall also accused the Registrar of Contractors of conspiring with my company and I to defraud the public!

 9.) I have not heard from previous Governors office of Jan Brewer from the alleged report to them from Mr. Fairal dated July 14th 2014.

 10.) Again, my company has been operating in the Sun City retirement area for 41 years. We have never abused our Senior Clientele

Under the "More Information section:

Absolutely everything in this section is pure fantasy. This area does not even deserve comment. 

Please Mr. Fairall, get the therapy that you so richly deserve.

 

Respond to this report!
What's this?

#2 Author of original report

More Information

AUTHOR: - ()

POSTED: Sunday, March 22, 2015

More Information 

In May 2013, I had an under slab water leak and hired Robert Freund, Palmer’s Kitchen, Bath, & Beyond (PKBB) and Palmer’s Plumbing (PP), but at that time he did not have a valid contractor’s license. The Registrar of Contractors was slow in updating its website to reflect the contractor license problems. PKBB had no Qualified Party and should not have bid the job and PP had lost its license in 12/12 since the Qualified Party had quit. Robert Freund hired Carpet Glo, a floor cleaning company, which has no contractor’s license to remove mold. According to Mr. Mather, the subcontractor, he was not fully paid and that Robert Freund, general contractor, failed to pay him $3,000 on the $6,000+ job.   These unlicensed contractors have caused damages to my home in excess of the Registrar of Contractors’ (ROC) Recovery Fund limit amount of $30,000. Robert Freund lost the rights to use the Ben Franklin Plumbing franchise in 09/2014 to Michael Charles Brewer.

 I filed the ROC Complaints against PKBB #2014-251 and PP #2014-250 on 1/17/2014. On 02/26/2014 the ROC Inspector Stephen Lawton waived the required attendance of Robert Freund at the ROC inspection of the house damages in my complaints.  I had hired a retired policeman and private eye, Jacob Mueller, to be present at the inspection because I had been threatened by an employee of PKBB, Derrick King. Mr. Lawton had a private meeting with the bad contractor, Robert Freund, and closed my complaint in secrecy on the same day. ROC’s Stephen Lawton said my damages were the worst the ROC had seen but when then I received the ROC’s wrongful decline dated 06/30/2014.

 

I suspect Contractor Bribery because Stephen Lawton told me he was friends with our bad contractor, Robert Freund, and that they both worked in Youngtown. This was overheard by my private eye when Robert Freund failed to show up at the ROC house inspection.  ROC’s Stephen Lawton failed to follow inspection procedures, tried to blame the contractor’s no-show problem on me, closed my ROC complaints in Robert Freund’s Youngtown office on 02/26/2014, and then staled for another four months before issuing the formal declines. Stephen Lawton was the Building Inspector in Youngtown for a year and five months and was terminated because of poor work, according to a Youngtown City Council member.

 

The ROC is covering up its website update slowness problem and has dragged on the investigation and the production of public documents on my failed complaint investigation for over a year when it was closed in one month. The ROC had an Audit by Arizona’s Auditor General at the time on our problems with our contractor in 2013. The audit of the ROC found that 20% of the ROC records were missing or duplicated plus 40,000 ROC records had inaccurate information.  I have written Governor Brewer on 07/14/2014 about this problem. I have written the Arizona Ombudsman on 10/19/2014 about this problem. I have written the Arizona Attorney General (AG) on 02/10/2014 and 01/25/2015 but nothing is done. This is intentional fraud by the ROC and according to state law I am entitled to twice the damages, which is $60,000.

 

Meanwhile my family and I are under attack by the bad contractor which has resulted in three police reports for threatening phone calls on 08/08/2013 and suspected property damages (cut electrical wiring and slashed tires) on 02/21/2014 and 04/09/2014. Now I have had my citrus trees poisoned in November 2014. On 05/09/2014 Judge Gerald Williams approved Injunctions against Harassments to protect us from Robert Freund and Derrick King. Judge Williams stated that it “went to pattern” concerning my property damages because of Derrick King’s bad temper and criminal record. My family and I are currently being stalked by Robert Freund and Derrick King every day when they ride by my home staring while making obscene gestures. It is terrible to live in so much fear of our lives that I had to install a video monitoring system and hire extra police protection.

 Presently, I have a jury trial against me for the nonpayment of the contractor’s $3,800 unearned monies scheduled in the West Valley Justice Court on May, 01, 2015. I already paid him nearly $14,000 for poor workmanship that does not pass safety and building codes. My losses exceeds $100,000 due to damages to our health, house damages, and the loss of value to the house.  Robert Freund is using this baseless lawsuit to delay press coverage of his contracting without a valid license and using threats, sabotage, and property damages to harass me. Robert Freund has forged documents of the contract submitted to the court as evidence. The Justice Court has let this baseless lawsuit drag on 420 days by ignoring Court Rules of Procedure Deadlines. I filed a Better Business Bureau (BBB) Complaint on 02/15/2015 but the contractor ignored the complaint, failed to answer the complaint, and the BBB dropped his grade to a C+. I have posted this contractor problem on the internet to warn the public. The ROC and Ombudsman are doing nothing so I have gone to our Lawmakers and the Governor of Arizona for help.

 

Internet Posting:

 

 

http://therealfacesofelderabuse.blogspot.com/2015/03/bbb-rates-unlicensed-plumber-that-does.html?spref=pi

Respond to this report!
What's this?

#1 Author of original report

Sorry about the typos

AUTHOR: MARK FAIRALL - ()

POSTED: Sunday, July 27, 2014

The problems with Robert Freund's contractor companies, Palmer's Kitchen, Bath, and Beyond, LLC and Palmer's Plumbing dba Ben Franklin Plumbing have damaged my wife's, Carol, and my health. Carol had a stroke after all the contractor problems and attacks. I am having increased seizures and losing written communication skils caused by a previous stroke.  I am sorry about the large number of typos in the report. I had no way to proof it after it was submitted.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now