• Report: #657840

Complaint Review: Panda Research

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  • Submitted: Tue, November 02, 2010
  • Updated: Thu, February 10, 2011

  • Reported By: Angel — Clearwater Florida United States of America
Panda Research
Rutland, Vermont United States of America

Panda Research THEY DON'T PAY Rutland, Vermont

*Consumer Comment: It is very important that Panda Research and it's employees should be ashamed!

*UPDATE Employee: It is very important to review the terms and conditions

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I recently received a promo form this people & started filling there surveys.
After accumulating over $150 dollars they post only $16 as approved.
There payment policy says that they wont pay unless you have a balance over $50
so THAT'S THE TRICK.

But listen to this:
One of the surveys was for EQUIFAX, so they ask for my credit card info so they can check my identity, guest what, EQUIFAX charged me $14.95, yes and now I need to wait until they cancel my subscription.

People from EQUIFAX TOLD ME THAT THEY CANT DO ANYTHING, I NEED TO CONTACT PANDA RESEARCH, BUT PANDA RESEARCH NEVER ANSWER NOT EVEN THERE EMAILS.

This report was posted on Ripoff Report on 11/02/2010 07:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Panda-Research/Rutland-Vermont-/Panda-Research-THEY-DONT-PAY-Rutland-Vermont-657840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

It is very important that Panda Research and it's employees should be ashamed!

AUTHOR: justlasvegas - (United States of America)

Completely different approaches to the problems panda research members have!  The rebuttal from the Panda Research employee is not "typical" of any responces I have received to my questions and complaints via their website.  I have submitted several tickets about not receiving credit for surveys complete.  Regardless of the question or complaint, the typical automated response from panda research will be;

(PANDA)  Hello. Welcome to Panda Research. It is very important to review the terms and conditions along with the FAQ (frequently asked questions) page as they explain the rules and answer many questions.

Please review the following information, as we hope this will help you in understanding the process.

Once you have finished “both the Product Evaluation and the Survey” and the sponsor approves it and informs us of the approval, then your account will be updated from “Viewed” to “Approved’ status.

Approvals “usually take a minimum of 2 days, and up to a maximum of 7 business days to get approval from the advertiser “if all the requirements have been completed”(weekends don’t count as approval days). (cont.)     BLAH BLAH BLAH

You can fill out and complete them as many times as you want, but the payout will be credited only once in your account.

Surveys are given by the advertisers for a limited period of time, as surveys that were clicked on but never completed and verified will expire when the survey is no longer being offered and go into the rejected tab at the bottom of the "account status" tab.

If you feel you have completed a survey and it is not showing as Approved yet, please send us an attachment only of the confirmation email or confirmation page sent by our advertiser to you, so we can go back to the advertiser and ask for approval for credit. The Print Screen tab,(prt scr) located above the backspace tab on a keyboard works well in making attachments.- press it once when the page you want to copy is on the screen, as it makes an image in memory; then paste into a word document and save it as a file and attach the file to a ticket.

(me) I have attached and completes all the requirements, blah alh blah, here is proof, yadda yadda. Where is my money

(Panda)
We have sent this to the account manager to review and will reply to you when a response is received...........................


SOOOOO  you wait and wait and wait! and then your follow up emails are  ignored and then wait some more!

Did I forget to mention! At this point the concern/complaint "ticket" you started is marked as a closed ticket !







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#2 UPDATE Employee

It is very important to review the terms and conditions

AUTHOR: Victor - (U.S.A.)

Hello. Please provide us with your Panda Research email address so we can look into this to try and help you as it is very important to review the terms and conditions along with the FAQ (frequently asked questions) page as they explain the rules and answer many questions. 

For the credit report, there is a 7 day free trial period for that survey that you would need to cancel within that trial period to not be billed. Please see the terms below:

"By ordering your free credit score, you will begin a 7-day free trial of 3-bureau credit monitoring and score tracking. You will receive email alerts whenever there is a significant change to your credit reports or score. After the free trial you will be billed a $14.95 monthly membership fee. You may cancel at any time. There is no obligation.

Stay protected with our state-of-the-art credit monitoring tools.

Remember, monitoring your credit means improving your financial well-being.

For your protection we must verify your identity before providing your free credit score.

"Every time a new survey is clicked on, it will show up as a PENDING status.  Once both the Product Evaluation and the Survey are finished and the sponsor approves it and informs us of the approval, then the account will be updated from Pending to Approved status.  

Please note that just signing up  does not mean all the requirements have been completed for credit.

The minimum payout threshold of $50. must be in Approved status before  a payment  can be requested.We have a email Support Ticketing system where members can ask questions and receive answers to help them along.

We respond to every email ticket within 3 business days.



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