PARKER AUDI - PARKER AUTOMOTIVE ripoff REFUSED ME SERVICE for being honest in survey!! LITTLE ROCK Arkansas

I have been a Parker customer since 2006, when I bought my first Audi A6 from them.  I have since purchased another Audi, a Q7 for my wife. 

My next car, later this year will the absolutely stunning A7!  All dealers go through ups and downs, but Parker has taken care of me better than ANY dealer I have dealt with since purchasing my first new car in 1972. 

Dave Parker has personally called and thanked me for my business after each purchase, and always greets me by name if he sees me at the dealer getting service. 

If you got bad results from Parker you must have hit them on a full moon, or your expectations are way above normal.  I look forward to a new A7 in just a few months- from Parker!!

Parker's service department has broken multiple promises to me. I will never have another car serviced there or purchase a vehicle from any Parker related entity.  They diagnose issues in an unprofessional manner and run up charges without communication.  I encourage everyone to look elsewhere for a car or car service.

I have been a customer of Parker Audi since approximately 2003. The service department is the best I have ever experienced. Originally I had a 1997 Audi A4 that was not purchased at Parker and was out of warranty when I started using them for service. I was always treated excellently. In fact service was above and beyond. In fact I had a seat belt issue on this car. Mind you it was out of warranty but the Service Manager got the Audi Regional Rep to agree to pay to fix it!! That's service! I then bought a new 2006 A4 from Parker Audi. I have always had it serviced there. When I schedule service I am always offered a loaner vehicle. Whether its for 2 hrs or one time it was 2 weeks due to waiting on a part. Never a problem. Everything is always explained to me and Im treated with the utmost courtesy. I have been so happy with Parker Audi that I recently purchased a 2009 Audi A4 from them. The salesperson is great! The service is great! No one can compete with Parker Audi in sales and service. By the way the Audi A4 is the best car on the road!

You may have to leave the state to get reliable service. The closest dealer to you besides Parker is in Memphis.

I know this sounds ridiculous, however, the last thing I would want to do in your situation is to take the car back to this dealer. Even if the corporate office requires they service your vehicle you simply can't trust them at this point.

I do think you should contact corporate and make them aware you were told to give them high survey ratings. They will be very interested in this.

My experience with service at car dealers and "loaners". If your car requires less than a few hours service most dealers will ALWAYS tell you a loaner is not available. It is simply ridiculous as they have a lot full of cars and many of their salesmen drive demos; the cars are available, they simply don't want to accomodate you.

I am the original complaintaint and wanted to follow up with what happened when I contacted Audi USA with my complaint. They apologized profusely and offered us a 15% discount on the purchase of my next *new* Audi. We refused the coupon for 2 reasons:
1.)we didn't want an apology from the corporate HQ, we wanted an apology from the DEALER/OWNER who originally called me and chewed me out for being honest on a customer satisfaction survey (I was not totally satisifed with his business and instead of trying to rectify the problem, he just took issue with ME!)
2.) If we couldn't get an apology from the dealership, Parker Audi, then we would certainly never buy another product from them and since they are the only Audi dealer in Arkansas, then we obviously wouldn't be buying another Audi! :-(

I have since traded my 2002 Audi A4 3.0 in for a 2005 Infiniti G35 and have not regretted it. The local Infiniti dealership (Crain Infiniti) has done everything possible to make us happy and we are repeat customers! THEY know how to keep their customers happy.

I am the original complaintaint and wanted to follow up with what happened when I contacted Audi USA with my complaint. They apologized profusely and offered us a 15% discount on the purchase of my next *new* Audi. We refused the coupon for 2 reasons:
1.)we didn't want an apology from the corporate HQ, we wanted an apology from the DEALER/OWNER who originally called me and chewed me out for being honest on a customer satisfaction survey (I was not totally satisifed with his business and instead of trying to rectify the problem, he just took issue with ME!)
2.) If we couldn't get an apology from the dealership, Parker Audi, then we would certainly never buy another product from them and since they are the only Audi dealer in Arkansas, then we obviously wouldn't be buying another Audi! :-(

I have since traded my 2002 Audi A4 3.0 in for a 2005 Infiniti G35 and have not regretted it. The local Infiniti dealership (Crain Infiniti) has done everything possible to make us happy and we are repeat customers! THEY know how to keep their customers happy.

http://www.audiusa.com/customer_care_feedback/0,3819,,00.html

This is as close as I could find to contact the home office (I think in the US) to file a complaint. I would be livid if that happened to me.

If you want to pursue this, check out their website www.audiuse.com, the link above was for Customer Relations. I think if I were at headquarters I would be very interested in why an Audi dealer would ban an Audi owner from having work done there.

Good luck. If anything does happen, please post a response.