- Report: #1065850
Report - Rebuttal - Arbitrate
Complaint Review: Parts Geek
Parts Geek50 S Maple Ave. Marlton, New Jersey USA
Parts Geek disregard for customer poor service Marlton New Jersey
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RECOMMENDATION - FIND ANOTHER PARTS DEALER (Rock Auto, Advance Auto Parts, Pep Boys, NAPA, CarQuest).
I can affirm the comments that Parts Geek (http://partsgeek.com) provides the absolute minimum in customer service. Be forewarned - the company has a bulk shipper rate for parts they send you. They shipped me a large pipe for $27, next-day. When I needed to return the pipe the lowest consumer rate to return it was $184. That's nearly 6x the cost they paid. I contacted PG to see if they would allow me to pay them for return shipping and postage to send me the shipping label. Their response was a single sentence, "We are sorry but we can not do anything about the return shipping for your part." When I tried to call them the line went to Hold and no-one ever picked up although I left the line connected on speaker for more than 15 minutes on multiple calls.
This report was posted on Ripoff Report on 07/10/2013 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Parts-Geek/Marlton-New-Jersey-08053/Parts-Geek-disregard-for-customer-poor-service-Marlton-New-Jersey-1065850. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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