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Report: #1119824

Complaint Review: Party n Bounce - Pompano Beach Florida

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  • Reported By: Anonymous — Boca Raton Florida
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  • Party n Bounce 1552 S.W. 13th Ct Pompano Beach, Florida USA

Party n Bounce Company took my money without performing service and was very nasty on the phone Pompano Beach Florida

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 I hired this company to come dressed as a character for my daughter's birthday party. Several weeks before, I specifically called and asked what I would need to pay so I could pay ahead of time. The person on the phone quoted me a price and told me he needed a $50 deposit. So I sent in a check for a remaining amount and gave my credit card information for the $50 deposit. The person on the phone never communicated to me that the deposit will not be used towards the service. They cashed my check and I assumed everything was set.

The day of the party, I have a million things I'm trying to do and my guests are inside, the person arrived and asked me to come outside. He said he needed any additional $50 to perform the services at the party, which was more than I was originally quoted to begin with. I argued that I already sent a check and gave the credit card information for my deposit. They argued that they dont' have a credit card machine and still need money to start. I told him this is exactly what I was trying to avoid when I sent in my money early.

I didn't bring cash since I was under the assumption everything was taken care of. Now the kids are sitting inside waiting for the character to come in. I told the guy this is bad business. I specifically asked how much I owed and the guy told me less than the amount on the phone. I told him to either accept what I've already given them or send the guy home. They wouldn't budge. The guy on the phone was very argumentive and would not cooperate at all. The man said I would lose my deposit if he didn't perform the services.

I gave it a week or two and contacted the company again about getting my money back. I'm guessing it was the receptionist who answered and gave the message to the manager to call me back. The next day - no call back. So I called again two days later. The lady on the phone was very nasty to me. She said "No you had the guy drive all the way out there for nothing because you didn't have the money. No you don't get your money back". I said great - you'll be hearing from my lawyer soon enough. You just messed with the wrong person.

Horrible, horrible, horrible customer service. I would not recommend this company to anyone unless you want your money stolen!

This report was posted on Ripoff Report on 01/31/2014 07:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/party-n-bounce/pompano-beach-florida-33069/party-n-bounce-company-took-my-money-without-performing-service-and-was-very-nasty-on-the-1119824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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