- Report: #832528
Report - Rebuttal - Arbitrate
Complaint Review: Passport to Fun
Passport to Fun9500 West Dodge Road, Suite 100 Omaha, Nebraska United States of America
Passport to Fun Unauthorized use of credit card with over $2000 of fraudulent charges! Omaha, Nebraska
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We thought these VISA charges were for something else, and therefore did not recognize the fees as being fraudulent until the summer of 2011. When we detected the unauthorized charges, we contacted PtF to
1) Explain that we'd never authorized the payments and wanted them to stop immediately,
2) Inquire about how they obtained our VISA card details, and
3) Request a refund of all charges.
PtF indicated that they had obtained our credit card details from Greyhound Bus Lines following the purchase of tickets in June 2006. We have no idea why Greyhound authorized the release of this data.
PtF then offered to refund only the last two months of charges, including that from June 2011 when PtF had cynically increased the rate to $41.95! PtF refused to refund the rest of our money, although we explained we were senior citizens on a fixed social security income.
We are now preparing to escalate our complaint against PtF and will be seeking advocacy from a number of agencies, media investigative reporters, Chambers of Commerce, the BBB, and senior citizens groups.
This report was posted on Ripoff Report on 02/01/2012 06:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Passport-to-Fun/Omaha-Nebraska-68114/Passport-to-Fun-Unauthorized-use-of-credit-card-with-over-2000-of-fraudulent-charges-Om-832528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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