My fiance decided to buy me a new set of rims and tires for my birthday. That was a big mistake! He ended getting financed through rimfinancing.com, a company that guaranteed quality tires and rims. The sales man told us that our rims were under warranty for 3 years and that the tires had an 80,000 mile warranty. We would later find this information to be false.
Before my fiance signed the paperwork, he wanted to make sure that my rims and tires would arrive before my birthday. The sales man assured him several times that rims would arrive within 7 to 10 business days. That was another lie!
After 3 weeks of waiting for my rims, and a day after my birthday, we decided that we no longer wanted to do business with Patriot Custom Wheels. They already had $300 of our money, which they asked for as a down payment, and we just wanted it back.
We called the sales associate that sold us the rims. We told him that we had not received the rims and tires and we just wanted our money back. He then informed us that there was a $300 re-stock fee. He proceeded on to tell us that our rims had not been sent out but we would receive them in 7 to 10 days.
Because we did not want to lose our $300 we decided to just wait for the rims and tires to be sent to us. Finally, about 5 days later we received my rims and tires. I was so excited! The rims were awesome, and the rims were already mounted to the tires.
I drove my car around town proudly flaunting my new rims...for about two weeks... then the center cap to one of my rims fell off and broke. I wasn't too upset, I just figured that since my rims were "under warranty" I could just call Patriot's Custom Wheels, and they would replace it. That definitely was not the case.
I called the customer service department and spoke to Gary Crenshaw, apparently the only person who works in that department. I told him what happened, that the center cap just fell off and I asked for a replacement. He looked up my tire size, and rim type, and then told me that my rim had been discontinued. He proceeded to lecture me about how center caps do not just fall off. He told me that we had to of over tightened the cap or under tightened the cap. He basically blamed us for the cap braking. He then told me that he could try to get a replacement cap from China, but it would cost us $75.
I just wanted my rims to be complete so I told him that I did want a center cap and I asked him to call when they received the part.
Three months went by and I didn't receive one call from Mr. Crenshaw. I decided to give him a call to find out if they had received the part or not. When I called, he told me the same thing that he told me during the previous conversation that we had, three months ago. He acted like we had never discussed the situation.
I have had my rims for almost a year now, and I still don't have the center cap. I have called several times and every time I have been told that they don't have the part.
The bad thing is that my complaint doesn't end here. Yesterday I was driving down the highway and my tire just came off the rim for no apparent reason. We took pictures of the incident to prove that the tire didn't pop or anything. After we changed the tire, we took the tire that came off the rim to a tire mechanic. He said that in his opinion, the tire must have been defective. He said that there was absolutely no reason for that tire to just fall off of the rim. He didn't find any punctures or tears in the tire.
As badly as I wanted to call Patriot Custom Wheels yesterday when the incident happened, I couldn't because they close at 9:00 eastern time. So, I called them first time this morning to discuss the situation. Of course I spoke with Gary Crenshaw...again and of course the incident was error on my part...again.
He told me that I must have hit something in the road or that my tire pressure was low, causing me to have a blowout. When I told him that I did not run anything over and that I had a vehicle maintenance light for my tire pressure, he paused. Then he started to tell me how the incident falls under the category of a road side hazard, and Patriot's Custom Wheels does not cover road side hazards.
Mr. Crenshaw told me that he can not give me a new tire, they can't replace my bent rim, but he would give me a center cap for free. I told him that I did not want to settle the incident in court, and he told me that the company has been taken to court several times, and they have always won. If only I would have known this before we financed the rims. I guess that was in the fine print.
I'm hoping this situation will be resolved. After my rims and tires are paid off we will have paid over $3000. We have always made our payments on time; you would think that they would want to at least make an effort to keep us satisfied. We have been loyal customers and we have not received the courtesy that we deserve. I don't want people to read this and make their decision on whether to do business with this company based on what I have written. But I do want anybody who does business with Patriot's Customs Wheels to be aware of what happened to my fiance and me. I just hope that nobody else gets ripped off like we did.