• Report: #1140999

Complaint Review: Paul B Petitpierre

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  • Submitted: Wed, April 23, 2014
  • Updated: Wed, April 23, 2014

  • Reported By: Bryan — Middletown Connecticut
Paul B Petitpierre
25 Robin Rdg Aliso Viejo,, California USA

Paul B Petitpierre This ebay buyer purchased a brand new 3d printer from me and claimed the item did not work. The item was as described and yet the buyer did not try to make the printer work. 3d printers are not easy out of the box to use. The consumer had no idea what he was doing and decided to file a complaint and demand and threaten for a refund. When denied he escalated the claim. Paypal went with the buyers info, believed him and allowed him to return the printer. The printer was sent back to me in pieces. The buyer smashed the glass bed that the 3d printer prints on, the axis which control the printer are taken apart and cannot be fixed. This item was destroyed intentionally. Aliso Viejo, California

*REBUTTAL Individual responds: Rebuttal to clear EBay buyer: Paul Petitpierre from to seller: Bryan Van Almkerk's false accusation regarding a Robo 3D printer.

*REBUTTAL Individual responds: Evidence showing False accusations from Bryan VanAlmkerk

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This ebay buyer purchased a brand new 3d printer from me and claimed the item did not work.  The item was as described and yet the buyer did not try to make the printer work.  3d printers are not easy out of the box to use. 

The consumer had no idea what he was doing and decided to file a complaint and demand and threaten for a refund.  When denied he escalated the claim.  Paypal went with the buyers info, believed him and allowed him to return the printer.  The printer was sent back to me in pieces.  

The buyer smashed the glass bed that the 3d printer prints on, the axis which control the printer are taken apart and cannot be fixed.  This item was destroyed intentionally.


This report was posted on Ripoff Report on 04/23/2014 06:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Paul-B-Petitpierre/Aliso-Viejo-California-92656/Paul-B-Petitpierre-This-ebay-buyer-purchased-a-brand-new-3d-printer-from-me-and-claimed-t-1140999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Rebuttal to clear EBay buyer: Paul Petitpierre from to seller: Bryan Van Almkerk's false accusation regarding a Robo 3D printer.

AUTHOR: Paul - ()

Rebuttal to clear EBay buyer: Paul Petitpierre from to seller: Bryan Van Almkerk's false accusation regarding a Robo 3D printer.

Bryan Van Almkerk is falsely accusing me of intentionally breaking the glass on the Robo 3D printer.

Pictures taken at Fedex confirm that there was no physical damage prior to returning the printer. The printer was insured by Fedex.

Here are the facts:

The Robo 3D printer I purchased was NOT NEW as described in Bryan’s EBay listing.  This was confirmed by Robo3D by reviewing the serial number and by noticing wear and attempted repairs to the printer.

When I first received the printer, it had the following issues:

 

  1. The seller sold the unit as a newer model that supports ABS and PLS printing.  However, this less expensive model only supports PLS.

  2. The A/C power switch had no effect. The unit was always powered on and would not turn off.

  3. The USB connection to the unit was intermittent as were the X, Y and Z axis stepper motor movements.

  4. The unit would not calibrate in the Z axis as described in the user’s manual.

  5. No software was shipped with the printer.  A new unit would have included an operational software DVD.

 

Bryan VanAlmkerk failed to respond to emails to settle the insurance claim after he falsely notified PayPal that the unit was "intentionally destroyed by the buyer" without supporting evidence. 

Fortunately,  Paypal judged in my favor and I returned the unit to the seller. There were no “threats” to return the unit as seller described.  I simply stated “I will let PayPal decide the outcome of the case”. 

As part of the Fedex policy, the broken Robo 3D printer was shipped back to me for inspection. I received the broken unit from Fedex to find a broken glass table bed. The other parts were disassembled or may have worked loose during shipping. There was no physical damage to the packing container.

Funds from the Fedex insurance claim have been used to repair the damage and the unit has been restored to its original condition when it was received. It has been returned to Bryan VanAlmkerk via UPS, and yes, I insured it!

Note:  Had I not insured the Robo 3D printer with Fedex, Paypal would have judged in the sellers favor.  I would be out the entire purchase price of the Robo 3D printer and would have no printer.

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#2 REBUTTAL Individual responds

Evidence showing False accusations from Bryan VanAlmkerk

AUTHOR: Paul - ()

I have attached pictures while packing the unbroken printer at the Fedex location.

Bryan was obvioulsy unaware I had taken these pictures or had purchased insurance for the unit beforehe filed this report.

The pictures clearly show the Robo 3D printer was not broken and thay Bryan VanAlmkerk's accusations are false.

BTW, Bryans other businesses recieved an F rating from the better business beureau.

I should have checked this before purchasing the printer. See below:

 

bbb.org/connecticut/business-reviews/beauty-supplies-and-equipment/united-beauty-systems-llc-in-middletown-ct-87100503/

 

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