- Report: #1091360
Report - Rebuttal - Arbitrate
Complaint Review: Pawsh Pet
Pawsh Pet300 County Line Rd. Suite C Oakland, Florida USA
Pawsh Pet, Holly Kierski, Oakland Pet Care, LLC Justice for Coda- Injured While Boarded at Pawsh Pet Oakland Florida
*REBUTTAL Owner of company: Matter Resolved
*Author of original report: Complaint Resolved
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We boarded our family dog, Coda, at Pawsh Pet in August 2013, while our family vacationed out of state. When we returned from our vacation and picked Coda up, we were horrified to discover that he had been terribly injured while in their care. Coda presented with massive infected lacerations to both of his front legs and a horriffic upper respiratory infection.
We took Coda straight to our vet, who admitted him and started him on high doses of antibiotics. He said that in order for Coda's infections to develop to the point that he had this much infected and necrotic tissue he had to have been injured days before we picked him up. Our veterinarian got him stable and performed surgery in an effort to facilitate healing, but after 4 weeks it became clear that Coda's wounds would not heal without specialized intervention. We were referred to the University of Florida's Veterinary Hospital. [continued below]....
At the University of Florida Coda was seen by their soft tissue specialists and it was determined that he would need skin graft surgery. Coda was admitted to the hospital on September 24th, and had his graft surgery a couple of days later. He has since had several more procedures to amend the skin flap that was moved and to insure blood flow to the area, and was an in patient for 16 days.
Throughout this ordeal, Holly Kierski, manager at Pawsh Pet, has claimed that she and her staff are not responsible for Coda’s injuries alternately because he jumped up in his enclosure and injured himself and because they did not notice the severity of his wounds. On August 16th, Ms. Kierski granted us a refund of $350.00, the cost of Coda’s boarding at Pawsh Pets, but the company continues to refuse to make any contribution towards Coda’s extensive and ongoing veterinary bills. Had prompt and proper attention been paid to Coda's injuries, his may have just been a case of a few stitches and a round of antibiotics. Instead, no veterinarian was asked by Pawsh Pet's staff to examine Coda. We contacted a lawyer, who advised us that the language of the waiver makes it hard to successfully pursue action against Pawsh Pet, even if we were able to prove that Coda's injuries were the result of their neglect. (That same waiver's first sentence says: "Pawsh Pet resort and spa, its owners, employees, officers, directors, and agents will exercise reasonable care for the safety of your pet.") We trusted Pawsh Pet to provide our sweet dog with adequate supervision and oversight, and they unapologetically provided neither of those things. All we have ever asked was to be reimbursed for the expenses accrued due to whatever happened to Coda while in their care, as well as the reassurance that they will take extra precautions so that this doesn't happen to anyone else's pet.
This report was posted on Ripoff Report on 10/11/2013 06:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pawsh-Pet/Oakland-Florida-34787/Pawsh-Pet-Holly-Kierski-Oakland-Pet-Care-LLC-Justice-for-Coda-Injured-While-Boarded-a-1091360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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