I have been selling on Ebay for 15 years. I have suffered through innumerable anti-seller changes over the years and put up with it all for lack of comparable venues. I know I'm not alone in that scenario. They did something today that just makes me want to smash things. I follow all the rules, and it seems that when it a buyer has an issue their rules don't apply to them.
I had a customer claim their item was not in the package when it arrived ($119 socket set). He asked for his money back. I asked for postal service confirmation (they have a form for these situations). He just filed a paypal claim, and told paypal the item fell out of the package. Paypal then, without any third party verification, just on his verbal claim gave him his money back (taking it out of my account). I even went ahead and filed a investigation with the USPS so they would send me an opinion on the matter. to see if there was any validity to the claim. Paypal did not care or wait for this report (24hrs). They just gave the money back. They do not care if a seller is harmed. The buyer is always right, even if they are comitting fraud.
Ebay/Paypal is supposed to protect the seller when you have delivery confirmation. I had that and submitted it. It did not matter that the post office confirmed that the package was delivered.
If there were any other way I would refuse to accept paypal as a payment method. I'm just sick of being taken advantage of . I've been ripped off worse in years past by paypal. This just makes me want to smash things.