• Report: #1007938

Complaint Review: paypal

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  • Submitted: Sat, February 02, 2013
  • Updated: Sun, February 03, 2013

  • Reported By: bav — Mississauga Ontario Canada
paypal
Internet United States of America

paypal safecart, and rootpros.com Jointly involved in cheating me by selling a software to unlock the android tablet, but did not work, requested for refund, received reply from root android that they would refund, but received reply , Internet

*REBUTTAL Owner of company: RootPros.Com is in no way affiliated with Root-Android.org.

*REBUTTAL Owner of company: RootPros.Com Is Not Affiliated With Root-Android.org In Any Way

*UPDATE Employee: SafeCart Charge

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I had placed an order to rootandroid.com for a software download to unlock my chinese make tablet 2.3 vimicro, I paid it through paypal and was sent through safecart which I heard for the first time. The software did not work, when contacted the tech support even they could not help me, finally requested for refund, there was no answer from them, and then I filed complaint with paypal, and again I emailed to rootandroid, I received the reply from rootandroid that they will refund, so far I havent received any refund from rootandroid.com, but the worst problem is that I received reply from paypal stating that my case is closed in favour of seller, though seller agreed to refund, paypal objected refund.















Below is the copy and paste what the seller replied to me







Hello,















Your refund request has been received.















We're sorry that Root-Android.org was unable to meet your expectations and get your android device rooted. Some android devices are just more difficult to root then others and require more technical expertise to root.















But there is still a way you can get your android device personally rooted by an android rooting expert!















Please visit http://www.RootPros.com















At http://www.RootPros.com you can hire an android rooting expert that will remotely connect to your pc and root your android device for you! Using remote desktop software like CrossLoop, Team Viewer, or Go To Meeting, android experts can remotely connect to your computer and root your android device.















As mentioned above, your refund request has been received. Please allow up to 14 days for the refund to be processed and credited back to your account, as sometimes it can take this long for the refund to show in your account. If after 14 days you still do not show the refund in your account, please reply to this email so we can find out what the problem is and get your refund processed immediately.















Again, we're sorry that Root-Android.org was unable to meet your expectations and get your android device rooted.















Thank You,







Root-Android.org























On Thu, Jan 17, 2013 at 10:05 AM, Root Android







What Type Of Device? - Tablet







Device Manufacturer? - Superpad 8







Device Model? - vimicro







Your Email -







Email Subject - Refund Request







Your Message Or Question? - Hi, As per the instruction during placing the order, if I am not satisfied a refund is allowed, and the software did not work even after tech support, so I had requested refund and you havent replied nor refunded.















Form Displayed on Page: root-android.org/tech-support/







Sender IP: 66.11.173.112

This report was posted on Ripoff Report on 02/02/2013 04:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/paypal/internet/paypal-safecart-and-rootproscom-Jointly-involved-in-cheating-me-by-selling-a-software-t-1007938. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

RootPros.Com is in no way affiliated with Root-Android.org.

AUTHOR: RootPros - ()

Hello,

I would appreciate it if you would completely remove these false accusations. RootPros.Com is in no way affiliated with Root-Android.org.

First you claim that "PayPal, SafeCart, and RootPros.Com" all cheated you. Then in your description you say that "rootandroid.com" never gave you a refund.

Next you post what Root-Android.org replied back to you when you requested a refund from them.

Clearly you have a problem with Root-Android.org. But instead of creating your report against Root-Android.org you have chosen to smear the reputations of both PayPal and SafeCart as well as declaring our website RootPros.Com as the main culprit in all of this. Including our name in your title and a link to our website.

I want you to fix or have this posting removed immediately. Your problem is with Root-Android.org. We can not help that they recommended you to our professional service when they could not get the job done. Your comments against RootPros.Com are completely unjustified as you have never even been a customer of RootPros.Com.

Your accusations about our company are complete slander, false, and libel. In addition, you have also thrown PayPal, SafeCart, and rootandroid.com under the bus because you are obviously not smart enough to tell that you go ripped off by Root-Android.org and no one else. Shame on you for dragging the names of 4 reputable companies through the mud in your haste.

I will be contacting ripoffreport.com to have this removed.

RootPros.Com
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#2 REBUTTAL Owner of company

RootPros.Com Is Not Affiliated With Root-Android.org In Any Way

AUTHOR: RootPros - ()

Hello,

I would appreciate it if you would completely remove these false accusations. RootPros.Com is in no way affiliated with Root-Android.org.

First you claim that "PayPal, SafeCart, and RootPros.Com" all cheated you. Then in your description you say that "rootandroid.com" never gave you a refund.

Next you post what Root-Android.org replied back to you when you requested a refund from them.

Clearly you have a problem with Root-Android.org. But instead of creating your report against Root-Android.org you have chosen to smear the reputations of both PayPal and SafeCart as well as declaring our website RootPros.Com as the main culprit in all of this. Including our name in your title and a link to our website.

I want you to fix or have this posting removed immediately. Your problem is with Root-Android.org. We can not help that they recommended you to our professional service when they could not get the job done. Your comments against RootPros.Com are completely unjustified as you have never even been a customer of RootPros.Com.

Your accusations about our company are complete slander, false, and libel. In addition, you have also thrown PayPal, SafeCart, and rootandroid.com under the bus because you are obviously not smart enough to tell that you go ripped off by Root-Android.org and no one else. Shame on you for dragging the names of 4 reputable companies through the mud in your haste.

I will be contacting ripoffreport.com to have this removed.

RootPros.Com
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#3 UPDATE Employee

SafeCart Charge

AUTHOR: CustomerSupport - (Canada)

Hello,

SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at 1-855-432-0727 (M-F 6am to 5pm PST) or through email at customerservice@safecart.com.

Warm regards,
Kristy
SafeCart Customer Service
www.SafeCart.com
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