- Report: #1136301
Report - Rebuttal - Arbitrate
Complaint Review: paypower visa
paypower visa would not let me speak with upper mngmt. my taxes stolen. paypower keeps losing my paperwork and has ben ongoing since feb 19 Nationwide
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Nichole from louisville ky. I did not recieve my income tax on my paypower. I contacted them they told me to send verification paperwork I did during the conversation. He told me he rcvd it. This is 2/19/14. It will take up to 90 days to complete investigation. They will send me my new card in 3-5days. I got the card and could not activate. Called paypower back they told me they would send it up someone would contact me to get my remainder balance. I kept calling for weeks customer service told me they could not reach the risk dept all they had was a email. Someone contacted me and sd they never rcvd the verification on the 19th now it is 3/20/14 I resent it he sd he rcvd it they should take the hold off my card to rcv the funds not used. Someone will contact me they stated in 3-5 business days. I called again to see they havent and lefta vm on the 855# james called back on 3/3/14 stated they never rcvd the verifiction docs. So I sent them again and requested to speak to a supervisor he sd there is nobody to speak to he gives me his word it will be processed. Then he tells me I hv my money released that is left on my card I have to wait 90 days from today to recieve a check. He said since someone has used my info they cant put my money on a card. Why did u send me a new card then. He couldnt answer my question and said im acting like they took my money. I explained im not being treated as a valuable customer nor am I getting heard nor is anything being done and he stated I only have 60 some dollars because of maintenance fees. Even though I hvnt used my card im getting charged fees. Every representative ive talked to is so aggressive and not friendly at all. Stay away from paypower visa they are a ripoff I dont know what to do.
This report was posted on Ripoff Report on 04/04/2014 10:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/paypower-visa/nationwide/paypower-visa-would-not-let-me-speak-with-upper-mngmt-my-taxes-stolen-paypower-keeps-lo-1136301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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