paypower by metabank holding my money on my debit card! stealing it!! Internet

I have a paypower debit card with $261.00 on it. they have a hold on the card for "at risk" behavior! Whatever! I used it at a spa in colorado last weekend then got gas in sioux city this week. today declined. called company. was hung up on 5 times or they pretended they couldn't hear me. then finally got Anna who was no help. she transferred me to her supervisor dennis who told me risk dept would call me back in 1 to 2 business days. i said this is my money - not a line of credit - and that was not acceptable. he kept repeating himself. i asked for his superior and he said he didn't have one. then said he did, put me on hold, came back and said his supervisor would call me back in 1 to 2 business days. it was run around after run around. he refused to tell me who owns his company and that it is simply card holder services. wouldn't tell me if it was a corporation, llc or what. told me the risk department doesn't have telephones or email addresses so i couldn't talk to them. they are HORRIBLE and AWFUL. do NOT use. still waiting for my money to be released. SO mad.