ED Magedson – Founder
PC Care Support2483 N Canyon Rd Provo, Utah USA
PC Care Support most dishonest, unethical company I have every worked with!!! Provo Utah
I signed up for a year contract with this company to service my kids computer. They claimed to be able to do the majority of the work remotely. After trying to service my computer they told me I would need to bring it in. I brought it in and left it, not hearing from them until I got a call from their sales person wanting to start taking care of my business needs. I told him that my computer was still at their office and that I didn't want to sign my business up until they fixed my kids computer.
He called me back shortly and told me the computer was done and at the office for me to pick up. I picked it up and try to turn it on when I got home and got a message saying, "system reboot disc required". I couldn't even get into the computer to try and get remote help. I am busy and didn't have time to take it back yet. In the meantime I received another call from the salesperson trying to get me to sign my busines up. I told him my computer still isn't fixed and I wasn't interested until they fixed my computer.
He said he would send someone out to fix it. He did, but the guy couldn't fix it at my house and needed to take it into the office to fix. They called once telling me it was fixed and that they would bring it back to my house, to call them and set up a time. I called them back and could never get through, left multiple messages though. Well months went by and I never heard anything from them. Then last month I got a message on my phone asking me if I wanted to sign up for a new years membership!!! SERIOUSLY! I ignored the message but then notice that I was starting to get a charge on my card for their services.
I called the company and got the run around. I asked for a refund of the recent charges and also my last years membership fee, since they STILL have my computer. He told me they couldn't give me a refund. I said, "Well, I will come pick up my computer then." He said they didn't have my computer anymore and that it was my fault that I waited so long to contact them. I asked to speak to the owner and he said that I couldn't do that. I asked for the owner's name and he gave me a phony name, "Charles" and refused to give me a last name.
DO NOT DO BUSINESS WITH THIS COMPANY!!!!
This report was posted on Ripoff Report on 08/22/2013 09:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/PC-Care-Support/Provo-Utah-84604/PC-Care-Support-most-dishonest-unethical-company-I-have-every-worked-with-Provo-Utah-1078082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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