Complaint Review: PC Cleaner - Internet
- PC Cleaner Internet USA
- Phone:
- Web: www.pccleaner.com
- Category: Computer Fraud
PC Cleaner AKA Advanced Tech Support PC Cleaner ruined a perfectly clean Windows XP Toshiba laptop Internet
*UPDATE Employee: Advanced Tech Support
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I had a house fire two months ago and lost my computer system for my business. A friend loaned me a perfectly clean Windows XP Toshiba laptop never used. After getting online I was prompted by a window telling me I had registry problems with my computer and for $29 I could buy PC Cleaner download and fix all the problems. I paid with credit card and the ran the program and it cleaned out my registry and then required a password to get to the desktop which the computer has never had. So now I am stuck with a laptop I can't use. I called PCCleaner and got put in touch with their tech support called Advanced Tech Support who charged me an additional $250 to fix the computer. They worked on my laptop and remotely controlled a back up computer at another office for 3 days 24/7 and couldn't fix the laptop. When they disconnected from our call they failed to disconnect from our back up computer and put that out of business for another whole day. Now I find out that PC Cleaner has no mailing address or phone number. I sent them an e-mail to ask where I could send the bill to fix my computer.
This report was posted on Ripoff Report on 06/28/2013 10:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pc-cleaner/internet/pc-cleaner-aka-advanced-tech-support-pc-cleaner-ruined-a-perfectly-clean-windows-xp-toshi-1062850. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Advanced Tech Support
AUTHOR: Advanced Tech Support - ()
SUBMITTED: Tuesday, August 27, 2013
Hello
I am very sorry to hear of the recent complications that you have experienced. Advanced Tech Support is dedicated to making our customers happy. We would like to hear from you directly so we can correct any and all issues you are experiencing.
Please reach out to us via one of our official support channels.
To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx
You can chat with a live chat support person from 8am to Midnight EST time 7 days a week. If you like you can call us directly at 1-800-978-4501 24 x 7
We truly appreciate your business and look forward to hearing back from you.
Warmest regards,
John Hunter
Advanced Tech Support
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