- Report: #1088545
Report - Rebuttal - Arbitrate
Complaint Review: PC Cleaner
PC Cleaner300 - 422 Richards Street Vancouver, British Columbia Canada
PC Cleaner Paid for 1 yr and after 6 months said it expired Vancouver BC Canada
*UPDATE Employee: Definitely not our standard!
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Software quit working so I contacted support. Was told my subscription was expired; I send copy of my receipt date 12/24/12 that showed renewal date of 12/24/13. They kept coming back saying it was expired and I had to pay the yearly fee again to reactivate. Even after numerous attempts, they refused to honor my paid subscription. I have been a customer for 2 or 3 years and have always renewed on the date of subscription expiration; still, they refuse to work with me and honor my subscription even after they received proof of payment. I guess they feel they can do this as they are located in British Columbia Canada; I will find a company here in the US that honors their agreement and has great customer service.
This report was posted on Ripoff Report on 10/01/2013 05:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/PC-Cleaner/Vancouver-British-Columbia-V6B-2Z4/PC-Cleaner-Paid-for-1-yr-and-after-6-months-said-it-expired-Vancouver-BC-Canada-1088545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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