Mark Speros, the CEO of PC Help Desk, runs a computer repair shop in La Jolla. His services may be comparable to Best Buy's Geek Squad, and he owns a legitimate PC Repair business. However, he is partnered with a multi-level marketing company that offers direct sales called ACN, which is definitely a HUGE ripoff.
On January 28th, 2010 at 5:00pm, I went down expecting an interview and was placed in a group of about 15-20 people. We got a tour of Mark's business and he explained how things went very well. It was more of a lecture and a tour than a real job interview. I was eager to sign on as a member of the PC Help Desk team when I entered the door. He didn't ask everyone questions as would a typical group interview, but instead, we all were asked to fill out a paper and have the receptionist photocopy our Driver's License so he could check our driving record.
But, after being there for an hour and getting very little information out of Mark himself on how the business ran, I knew there was something up. He told everyone who wanted to be on the PC Help Desk that they could leave about an hour into his lecture, and that after a 5-minute break he was going to explain another business that he was running to all of us.
After the break was over, I stuck around because I wanted to at least impress Mark and wanted him to hire me on as a PC Help Desk Agent. 3 other people (now referred to as "they") entered the room, and one of them played a DVD on the computer with Donald Trump explaining what ACN was. Immediately, this drew a red flag when they talked about all the different "Levels" you can climb up, and that you only needed to get 20 customers to be set for life. They said even that you could retire at 40 years of age with $4.4
million dollars! That's just way too good to be true!
They were selling a video phone that I had never even heard of, or have seen in use in any business or home I've come across. They even debunked a competitor, Skype, and said that Skype was going to charge for PC to PC Video calls. I looked on Skype's website, and they clearly state that all Skype Video Calls to PCs are always FREE!!! This was basically a flat-out lie to get them to have us sell their video phone product, and that we would make "residual income for a lifetime." They said they're going to expand and get video phones in everyone's home by 2012, but hey, I have yet to see EVEN ONE in use at EVERY job I have worked for, and EVERY person I have known.
Not to mention, I wanted to ask a question to them about the phone, but they told me to hold my questions until the end, and then when the end came, they said "Oh, we're having a meeting on Saturday at 10:00am at the Hyatt Regency, we'll answer your question there." What the hell!? I wanted to know the answer to my question at the END of the interview, NOT ON SATURDAY! They obviously don't like people that are skeptical at all.
Oh, and one other thing: Someone was calling them on their "ACN" Video Phone during our "interview," and they just HUNG UP THE PHONE! That is probably the WORST thing you can do as far as customer service... just hang the phone up on someone who is calling you. The receptionist could have easily taken the call, but she didn't! Besides, why not demonstrate the product just right there and then? Is it broken
Bottom Line: Beware of ACN! Mark Speros, if you are reading this, I recommend that you STOP your affiliation with ACN AS SOON AS POSSIBLE. Also Mark, you should Continue and expand your Help Desk business to North County, there is a good market here. But BEWARE of ACN (I said it again), They are nothing but liars, thieves, and cheaters that will stop at nothing to scam you and your company. Don't take my word for it though, look at all the other reports filed on here; there's almost 50 of them. Companies like ACN should be against the law, no wonder our economy sucks so much, it's because these companies are getting away with highway robbery!