- Report: #1094335
Report - Rebuttal - Arbitrate
Complaint Review: P.C. Richard and Sons
P.C. Richard and Sons1574 Boston Post Road Farmingdale , New York USA
P.C. Richard and Sons Return Policy Farmingdale New York
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P.C. RICHARD DOES NOT WARN YOU OF THEIR RETURN POLICY PRIOR TO YOUR PURCHACE THEY WILL TELL YOU IT POSTED EVERYWHERE, BUT IT MOST CERTAINLY ISN'T, AND BECAUSE THEY WON’T TELL YOU VERBALLY BEFORE YOU MAKE A LARGE PURCHASE I WILL!" If Opened And/Or Used, This Merchandise Is Non-Returnable and Not Sold On A Trial Basis; If any repairs are required, service will be done in accordance with the manufacturer's warranty." This information appears only on the sales slip. It is not posted at all the registers, and the sales people do not inform you of the policy either. They do hard sell you to get you to take out a store charge and buy service plans and technical support, but even when they know full well the merchandise has to be removed from its packaging and plugged in to determine whether it's compatible, they don’t tell you the very act of seeing if the product works renders it non- returnable. In my case I was told to not only bring back the computer, but all the monitors (4) that wouldn't work with it for their service department to determine if there was indeed any problem. If they determined there was a problem, they would fix or replace the computer I had purchased. As they only carry computers from one manufacturer, and I currently had a computer from the same manufacturer purchased directly from the manufacturer, with the same issues, the last thing I would want is a replacement of merchandise from that manufacturer. Other stores have return policies that allow 15 days, and actual trial of the merchandise.
GO THERE!!! It's not like you are getting particularly knowledgeable sales help at P.C. Richard. You are getting nothing but sales people who will sell you the store if they can, inadequate customer service, and merchandise that at best may not suit your needs, at worst doesn’t function properly, with no recourse. No one buys over $1000 in merchandise if they are informed that the very act of seeing if it works in a situation that has been thoroughly explain to the sales help will render their purchase non-refundable. Had I been informed I would have gone elsewhere, so would most people, and so should anyone considering a large or small purchase from P.C. Richard.
This report was posted on Ripoff Report on 10/24/2013 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/PC-Richard-and-Sons/Farmingdale-New-York-11735/PC-Richard-and-Sons-Return-Policy-Farmingdale-New-York-1094335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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