- Report: #753782
Report - Rebuttal - Arbitrate
Complaint Review: pcplanet247
pcplanet247303 N. Sherman Medical Lake, Washington United States of America
pcplanet247 pccare247 Hooked on Christmas Eve Medical Lake, Washington
*REBUTTAL Owner of company: Pcplanet
*REBUTTAL Owner of company: PCPlanet247 not Related to PCCare247
*Consumer Comment: Good luck with that Hashim
*REBUTTAL Individual responds: Rebuttal by the company lawyer & case against the author of file report
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Fast forward to June 2011 when I received an email from family members that their computer had sent out emails to their contact list, my computer is running slow, and other issues are happening, and then I get a call on July 7 from pcplanet247 stating that his call is a courtesy call because their records are showing serious computer problems in my area. He got on my computer to check things out and again I was told I have hijackers and a trojan virus. He showed me a Google page with csrss.exe equated with viruses and then showed me the pcplanet247 page with package deals. He told me he can fix my computer for $95.99. When I asked him why my 3 year repair package for "unlimited incidents" wouldn't cover the repair, he told me that package doesn't cover this problem and asked if I had anything in writing. At that point I thought about just shutting down the computer but I wasn't sure what he could or would do with my computer from his end so I ended up paying him to make the repairs. As I sat and watched him I was alarmed when he uninstalled AVG to install a program. When he called back I asked him about the AVG and he said he had to but that it was reinstalled which I later found out it wasn't. I now have icons on my desktop for AdvancedSystemCare4, QuickCare, SmartDefrag2, and a folder entitled PCPlanet Reg Backup and also a program for IOBit toolbar 4.5. From my research I am finding I paid for free downloads and that csrss.exe is also "an essential user-mode portion of the Win32 subsystem".
I called the bank to stop the charge but it had gone through so I froze that account and now will have to wait for the statement to challenge the charge.
Fool me once shame on you; fool me twice shame on me...I can guarantee there will not be a third time with pccare247 or pcplanet247 or whatever name they come up with next.
This report was posted on Ripoff Report on 07/16/2011 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/pcplanet247/Medical-Lake-Washington-99022/pcplanet247-pccare247-Hooked-on-Christmas-Eve-Medical-Lake-Washington-753782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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