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Report: #1174666

Complaint Review: PCR Educator - Rockville Maryland

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  • Reported By: user — Alabama
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  • PCR Educator Rockville, Maryland USA

PCR Educator Complaint Review great service, outstanding software, too expensive, amazing, very accomodating Rockville Maryland

*UPDATE Employee: PCR Educator Rebuttal

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This is a great company but the "boss" is crazy. I loved everything about them and we used them for some time. However, when we asked for the extension of our services when our initial 5 year contract expired, they suggested that they only have 3 or 5 year agreements. I had to call them many times just to be left with no options. I don't understand why I cannot use the software on yearly basis. I don't want to commit to longer contracts. They claim that this is because of the "cloud" and the datacenter/hardware arrangement, but I just think it's not fair. With such a great service and software, this is such a disappointment! I think that after I talked to the president several times, they should have changed their policy. Don't ever use them!

This report was posted on Ripoff Report on 09/05/2014 10:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pcr-educator/rockville-maryland/pcr-educator-complaint-review-great-service-outstanding-software-too-expensive-amazing-1174666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

PCR Educator Rebuttal

AUTHOR: PCR Educator - (United States)

POSTED: Friday, July 06, 2018

This review says PCR Educator provides “great service” and “outstanding software.” He continues to say that PCR Educator is “amazing” and “very accommodating.” 

The reason the reviewer gives for why you should “don’t ever use” PCR Educator is because he didn’t like the contract term and pricing. 

A three-year agreement is the industry standard due to the heavy upfront costs of cloud hosting. 

PCR Educator has addressed the pricing issue with an industry-leading Price Matching Policy: simply send in an invoice or quote from one of their competitors and PCR Educator will match that pricing.

In the end, this reviewer is saying that PCR Educator’s software and service is excellent, though they didn’t like PCR Educator’s contract term and pricing.

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