• Report: #1109040

Complaint Review: Peach Tree Properties

  • Submitted: Sun, December 22, 2013
  • Updated: Sun, December 22, 2013

  • Reported By: Christine — Fayetteville North Carolina
Peach Tree Properties
2212 Hope Mills Road, Fayetteville, NC Fayetteville, North Carolina USA

Peach Tree Properties Peach Tree Properties Fayetteville, NC Bills for Services not rendered, doesn't refund overcharge, allows handyman to do repairs and pad bills Fayetteville North Carolina

*Author of original report: Resolved by Owner/Total Misunderstanding

*Author of original report: Resolved by Owner/Total Misunderstanding

*Author of original report: Resolved by Owner/Total Misunderstanding

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The Property Management Company was very pleasant when initiating business transitions. Property manager/owner agreed that all repairs would be done by the property owner, me. I told them that I would sign their contract as long as they notified me prior to doing repairs of any type to my property. The property manger assured me that they are contractually bound to notify me of emergencies on my property and we agreed that I would do all repairs.

Twice they have authorized emergency services to my property without contacting me first. The first time was a plumbing issue and plumbing was done without my consent or approval. I was not even notified that there was an emergency  ON MY PROPERTY. I paid the bill and explained that I must be notified prior and that this was an agreement and was told that they were required to notify me by the contract.

The second instance of unauthorized work was when my tenant had a break in. The front door was kicked in. The service was sent over without notifying me and was rendered without telling me. They sent an email and did not call any emergency contact calls at all. I drove over to inspect the repair. I talked with the repairman and explained to him I'd be back on the following Saturday to install a security panel that would require significantly more force to kick in the door. I talked to the tenant while he did the repairs. I observed him wrapping up the repairs and thanked him and left just before he left. I observed the job completed.

I received a bill for an outrageous amount. I know what it costs to repair a simple doorjamb and it's not 150 dollars. He also billed me for a second trip stating that he had to leave and come back to paint another day. The door jam was already painted and I explained to him I was pulling the entire thing out and replacing it with something far superior. I was there the following Saturday and performed the service that I promised the tenant and she stated that the repairman was finished and never returned. He could not have returned to paint or do anything because he would have been admitted inside the home. Also, the tenant works days not nights and did not need to "leave to go to work."

I am ripped off because I don't care if it's industry standard to pad bills or bill for services not rendered. I call that theft.

There are other cases where they've just been so careless about getting some one into my house. My last tenant was stuck with giving a tour of the house and HE actually got the house rented for me by telling the new tenant how great we are and how well we take care of the house. As well as he shared all the amenities.

Peach Tree is very unprofessional and lacks even the basics of customer service as well as simply ripping me off every chance they get.


This report was posted on Ripoff Report on 12/22/2013 10:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Peach-Tree-Properties/Fayetteville-North-Carolina-28306/Peach-Tree-Properties-Peach-Tree-Properties-Fayetteville-NC-Bills-for-Services-not-rende-1109040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Resolved by Owner/Total Misunderstanding

AUTHOR: Christine - ()

Resolved.

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#2 Author of original report

Resolved by Owner/Total Misunderstanding

AUTHOR: Christine - ()

The owner has responded to my concerns. She understands that I was upset about the Handyman billing for services he did not render, not her or Peach Tree.

She has promised to resolve the issue with the Handyman and other staffing issues by offering to refund my money and she has offered to retrain staff on their customer service skills.

I've been a happy customer for over three years and I see this as a small bump in the road that the owner quickly resolved ot my total satisfaction.

While i stand by my comments and they are truthful, my intent is not to do harm but get resolution that I felt I wasn't getting.

With that said, now that the issue has made it to the owner she has respectfully offered to fix everything to my satisfaction.

 

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#3 Author of original report

Resolved by Owner/Total Misunderstanding

AUTHOR: Christine - ()


The owner of Peach Tree contacted us about this issue and have sincerely apologized for the error and confusion. It appears to have been a tremendous breakdown in communication.

To clarify "He" is the handyman that was called by the agent's office, not the owner/agent.:
"I received a bill for an outrageous amount. I know what it costs to repair a simple doorjamb and it's not 150 dollars. He (the repairman) also billed me for a second trip stating that he (the repairman) had to leave and come back to paint another day. The door jam was already painted and I explained to him (the repairman) I was pulling the entire thing out and replacing it with something far superior. I was there the following Saturday and performed the service that I promised the tenant and she stated that the repairman was finished and never returned. He (the repairman) could not have returned to paint or do anything because he would have been admitted inside the home. Also, the tenant works days not nights and did not need to "leave to go to work."

Clarificaiton: I felt that the handyman should not have billed me for serivces he didn't render. This is no fault of the agent/broker. As soon as she was made aware of the issue, she immediately took steps to remedy the problem.

"I am ripped off because I don't care if it's industry standard to pad bills or bill for services not rendered. I call that theft."

As soon as the owner was made aware that the handyman over-charged me, she corrected this over-charge and refunded me the money.

She has offered to refund my money and retrain her staff so that issues like this will not arise again. She has also offered to provide me more personalized service and has offered to personally respond to all my concerns and issues. Now THAT is knock your socks off cusotmer service.

I apologize for my part in the confusion. I wasn't clear enough about my wishes and conserns.

 

 

 

 

 

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