- Report: #1167616
Report - Rebuttal - Arbitrate
Complaint Review: Peak Life
Peak Life24 School St. Ste 301 Boston, Massachusetts USA
Peak Life has a sneaky way to get your credit card information and send you more porduct and charge you for it without you being aware you agreed to it. Boston Massachusetts
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I recieved an email from Peak Life in early May of 2014 offer a free samle of the sleep aid Somnapure. The message stated that all I needed to do was pay the shipping of #2.99. I had it sent to my sister who has had a long standing sleep problem. She got it and tried it and found it of no help. Shortly after she was hospitalized for several weeks. Upon her return she discovered two more bottles of the product had arrived.
She notified me of this at which time I check my credit are bill and found I had been charged $34.95 for each bottle. I contacted Peak Life telling them I had not ordered anything except the "free" sample. I was told that when I ordered the sample the "terms and conditions" clearly stated that I would begin receiving one bottle per month unless I cancelled within 18 days.
I went back to the web site and sure enough this was stated in what is literally fine print, so small it was hard for me to read. My sister is quite certain there was nothing in the package with the sample indicating ne need to cancel in order to avoid getting more product.
Peack did agree to refund me $29.99 for the most recent bottle but informed me that I was over the 30 day return time which wa also mentioned in the terms and conditions. They were totally unsympathetic to the circumstances of my sister being hospitalized and the product going to her rather than to me. I was told that they "could not" refund me anything on the first bottle.
This report was posted on Ripoff Report on 08/05/2014 02:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Peak-Life/Boston-Massachusetts-02108/Peak-Life-has-a-sneaky-way-to-get-your-credit-card-information-and-send-you-more-porduct-1167616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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