• Report: #961729

Complaint Review: pebbletilemosaics.com

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  • Submitted: Mon, October 29, 2012
  • Updated: Tue, October 30, 2012

  • Reported By: Serge P — United States of America
pebbletilemosaics.com
PO Box 215 Beverly, WA 99321 Internet United States of America

pebbletilemosaics.com pebble tile mosaics BEWARE! Be very carefull what you order from Pebble Tile Mosaics. Predators. I received my order and realized that size is to big for project. Need to purchase more but smaller size. They say NO RETUR , Internet

*UPDATE Employee: Clearing the Air

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BEWARE!
Be very careful what you order from Pebble Tile Mosaics.
Predators. I received my order and realized that size is to big for our project. I need to exchange pebbles for smaller size pebbles but twice bigger order.
Explained everything in email to customer service. Ask for exchange credit. Their customer service answer was:"we don't accept returns on loose pebble."  That's it? I got better service in China. Not to mention Pebble Tile Mosaics use carton US Mail Priority Box for shipment of 40 lbs stones. No wonder so many of stones were broken inside that box. What a rip-off...

This report was posted on Ripoff Report on 10/29/2012 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/pebbletilemosaicscom/internet/pebbletilemosaicscom-pebble-tile-mosaics-BEWARE-Be-very-carefull-what-you-order-from-Peb-961729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Clearing the Air

AUTHOR: PebbleTileMosaics - (United States of America)

As is plainly stated on our Customer Service page, "We highly encourage you to order samples of the product you are interested in to avoid returns. For loose pebble, buy the smallest box available as a sample.  No returns on loose pebble, loose glass, single sample sheets, or any less than 11 sheets of the same tile will be accepted."
To further clarify, we provide free shipping on everything, this includes samples. What that translates to is a zero profit, sometimes even a loss after labor, on samples. We do this to ensure our customer is going to be satisfied with the product, particularly because the majority of what we sell is a natural stone product.
If anyone ever has any concerns or believes they have a special case, we are more than willing to hear them out. We can be contacted at info@pebbletilemosaics.com, or at 1-888-444-2147. Our regular office hours are Monday-Friday, 8 a.m.-4:30 p.m. PST. We would love to hear from you.
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