- Report: #1051079
Report - Rebuttal - Arbitrate
Complaint Review: Peerless Premier Appliance Co.
Peerless Premier Appliance Co.P.O.Box 387, Belleville, Illinois USA
Peerless Premier Appliance Co. When I discovered new range was starting to rust and had other problems Premier refused to do anything Belleville Illinois
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I bought a gas range from Peerless Premier Applaiance Co. on Aug. 13th 2012. It was delivered 3 weeks late. Then after only a couple of months I discovered that the range was starting to rust. I didn't understand why this was happening since there weren't any conditions where humidity is a factor.
I contacted Premier about the problem because I wanted them to look at the range and not only replace the parts that were rusting, but paint them with a special rust proof oven paint and bake them.
They refused to do anything about the rust problem, in fact they refused to respond. I had only a certain amount of time left on the warranty, which because of Premier and AJ Madison the place where I bought the range, was less time then I should have had.
Premier is dragging it's feet hoping the warranty will run out. This range is a lemon, inferior and Premier knows this. This isn't the only problem. The right front burner won't ignite, and the range has now developed a very small scratch around one of the burners and tiny flecks of paint have started to come off.
I've been extremely careful when cleaning using only mild dishwashing liquid and rubber gloves to gently clean, no harsh chemicals, nothing abrasive.
Premier doesn't honor it's warranty and makes cheap inferior products. They knew this range was a piece of junk. The burners are cheap and starting to rust and oxidize.
Premier's more expensive ranges don't hold up either. Premier's website for authorized repair places is a fraud, most of them don't exist, the only one who does, doesn't answer for days.
I will never, ever buy another Premier product. All Premier does is take advantage of someone's inexperience. I expected to have this range for a very long time. Now I'm stuck with this piece of garbage.
When I tried to contact someone from the Attorney Generals office all Adebare Ogunleye from the Bureau of Consumer Frauds and Protection would do is assist me in contacting them, beyond that absolutely nothing. The same with Kathleen Adams of the Consumer Protection Board.
So much for protection for the consumer.
This report was posted on Ripoff Report on 05/15/2013 08:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Peerless-Premier-Appliance-Co/Belleville-Illinois-62222/Peerless-Premier-Appliance-Co-When-I-discovered-new-range-was-starting-to-rust-and-had-1051079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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