• Report: #686194

Complaint Review: peoplelookup.com

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  • Submitted: Mon, January 24, 2011
  • Updated: Fri, January 28, 2011

  • Reported By: Tomo — Minneapolis Minnesota United States of America
peoplelookup.com
500-108th th av ne #1660 Bellevue, Washington United States of America

peoplelookup.com Intelius Charged for a monthly subscription I did not ask for Bellevue, Washington

*UPDATE Employee: Intelius

*UPDATE Employee: Intelius

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I ordered one $7 report to find and old high school friend in June. In October I got an email saying that I had additional lookups that I could use. In January I got another one, and read it more closely.

It mentioned that my credit card would be charged. Did it mean if I used the service, or was it charging whether I used it or not. I logged in an found that they had been charging me $19.95 a month ever since June! I am sure that I did not sign up for this.

I canceled my account on line, then I called 866-974-6185. After several minutes of waiting, I talked to a friendly person, who finally agreed to reverse a month of charges, but no more than that. She sent me a copy of the screen that I theoretically clicked on, but I am sure that I would not have done that.

I think their screen is designed to confuse you into selecting a subscription. They said that they have been sending me two emails a month, but I can not find them. (Did they design them to get blocked by spam filters?) They said that the charges were clearly indicated, but I missed them. I should have been smart enough to see them in my credit card bill.


This report was posted on Ripoff Report on 01/24/2011 12:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/peoplelookupcom/Bellevue-Washington-/peoplelookupcom-Intelius-Charged-for-a-monthly-subscription-I-did-not-ask-for-Bellevue-W-686194. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Intelius

AUTHOR: Intelius_Customer_Support - (USA)

If you still need assistance, please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm.&nbspWe will be more than happy to assist you.

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#2 UPDATE Employee

Intelius

AUTHOR: Intelius_Customer_Support - (USA)

If you still require assistance, please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm.&nbspWe will be more than happy to assist you.

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