- Report: #1067896
Report - Rebuttal - Arbitrate
Complaint Review: Pep Boys in Marietta across from Dobbins AFB
Pep Boys in Marietta across from Dobbins AFB1531 Cobb Parkway Marietta, Georgia USA
Pep Boys in Marietta across from Dobbins AFB -Marietta Pep Boys Told me I need $700 in brake parts replaced when there was nothing wrong with the parts. Marietta Georgia
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Took a Dodge Ram to have rear rotors and brakes installed. 40 miles later the driver side was still smoking so I returned it to Pep Boys and they told me I needed to replace both rear brake calipers and the brake lines running to the rear brakes. $700.00 worth of parts and labor.
Never got an answer from the manager on how this issue got past the mechanic when he installed the rotors and new pads but he would put the two new calipers on and replace the lines for $650. He told me both sides should be replaced since they were both locked up and showed burn marks on the rotors...
I requested to truck's wheel be put back on and taken down off their lift. I drove it home and had no smoke or smell when I got to the house.
I took the wheels off. There is nothing wrong with the brake lines or calipers. The only issue is the new thick brake pad against the new rotor. Everything is maxed out. The brake pads had not completely seated properly. This is a normal new brake and rotor replacement issue This truck simply needed the shop to properly seat the new pads or for me to drive 50 miles to manually break-in.
I could go on regarding several times catching the manager in little lies while going over the new $700 charge and diagnosis but this is repair shop 101 on how to take advantage of local repeat customers.
Beware. It's a slick operation across from the air force base.
This report was posted on Ripoff Report on 07/17/2013 04:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pep-Boys-in-Marietta-across-from-Dobbins-AFB/Marietta-Georgia-30062/Pep-Boys-in-Marietta-across-from-Dobbins-AFB-Marietta-Pep-Boys-Told-me-I-need-700-in-b-1067896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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