• Report: #430607

Complaint Review: PEP BOYS TIRES

  • Submitted: Wed, March 04, 2009
  • Updated: Mon, March 23, 2009

  • Reported By:Revere Massachusetts
PEP BOYS TIRES
1886 Revere Beach Pkwy Everett, Massachusetts U.S.A.

PEP BOYS TIRES RIP OFF Everett Massachusetts

*UPDATE EX-employee responds: Rebate structuring

*UPDATE EX-employee responds: Rebate structuring

*UPDATE Employee: Educated Conumers...

*Consumer Comment: Tire Pricing..

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Hi there;

My friend and I went to Pep Boys in Everett MA. On Monday the 2nd Mar. We had been there on the previous Saturday looking at their tires and prices. After doing some shopping around, we returned because they offered the most for your money.
There was a large display of tires in their showroom. Very nice tires with large expressive price tags in the center of each tire. A large red card with the prices in very large print. After selecting the tire that I wanted, I approached the sales desk and asked the salesman for the tires that I had selected. When he gave me a price for BUY 3 TIRES AND GET THE 4th ONE FREE I was expecting to have to pay around $250.00 for the 4 tires and the balance and mounting. They stated that my $54 tire were now $114 a piece. I showed the salesman the sticker on the tire for the $54.99 tire that they were advertising and showing in their display. He stated that the price tags weren't for those specific tires but for tires of a different size. I started looking at all of the price tags on their tire selection and realized that none of them matched the tire that they were on. This was the most blatant bait and switch that I had ever seen. They stated that it was going to cost me over $500 to have my tires put on my car. Their rebate offer was only IF you bought their warranty program. They wanted to charge an additional $25 for mounting and balancing each tire, and to top it off included a $40 front end alignment in the total price that I never needed nor asked for. I stated that the truck was going to Hilo Hawaii and asked if they had a Pep Boys there. They said no. So I told them that their service package was useless to me because should anything go wrong with the tires, there would be no way for Pep Boys to service them anyway.
They said that I could not get a rebate without having to purchase all of the extras. My friend and I just turned around and left without saying a word. For the most part, this is pretty much what I would expect from most business and organizations in MA. However, I had never seen this exercised to this extreme.
I challenge you to go to Pep Boys in Everett on RT 16. I believe that you will be astonished at the business that is being practiced there.
Thank you for your time and effort.

Dumbfounded
Revere, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 03/04/2009 07:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/PEP-BOYS-TIRES/Everett-Massachusetts-02149/PEP-BOYS-TIRES-RIP-OFF-Everett-Massachusetts-430607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on PEP BOYS TIRES

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Rebate structuring

AUTHOR: Mechanicgtr - (U.S.A.)

It is commonplace in tire rebates, in many different companies, that they require you to buy the extras as part of the service. It helps their bottom line, and also protects their liability and longevity of their product as well as providing services to their customers (road hazard, new stems, any balancing and rotations, alignments). With Pepboys, you can decline the alignment and still get your rebate. It's simply part of the package deal. If you do not agree with it, I would recommend you not purchase it.

The tire prices listed on the tire are for a specific size, usually their cheapest, and prices go up from there. The size for the price listed is located somewhere on the placard, usually at the bottom, though it is in small print. Obviously a 235/75/R15 Cornell is not going to be $20 like a 155/80/R13 size. This is a marketing technique used by many companies, and it is up to the customer to determine their own needs.

Cheers!
Respond to this report!
What's this?

#2 UPDATE EX-employee responds

Rebate structuring

AUTHOR: Mechanicgtr - (U.S.A.)

It is commonplace in tire rebates, in many different companies, that they require you to buy the extras as part of the service. It helps their bottom line, and also protects their liability and longevity of their product as well as providing services to their customers (road hazard, new stems, any balancing and rotations, alignments). With Pepboys, you can decline the alignment and still get your rebate. It's simply part of the package deal. If you do not agree with it, I would recommend you not purchase it.

The tire prices listed on the tire are for a specific size, usually their cheapest, and prices go up from there. The size for the price listed is located somewhere on the placard, usually at the bottom, though it is in small print. Obviously a 235/75/R15 Cornell is not going to be $20 like a 155/80/R13 size. This is a marketing technique used by many companies, and it is up to the customer to determine their own needs.

Cheers!
Respond to this report!
What's this?

#3 UPDATE Employee

Educated Conumers...

AUTHOR: Bob - (U.S.A.)

Go back and look at the signs again. That it the STARTING price for that tire, with a specific tire size listed, usually the smallest tire available in that model. All tire models have price ranges, based on the actually size of tire that your vehicle requires. Your vehicle requires a SPECIFIC tire size, and the display model was not the size tire your car uses, thus the price for the tire YOUR car uses may be higher. All companies list the lowest starting prices, it is a normal marketing practice.

Nobody was trying to rip you off, you just did not educated yourself as a consumer before entering a tire store and shopping for a product you were not familiar with. In the future, you should always educate yourself about the products you are buying before you enter into an agreement.
Respond to this report!
What's this?

#4 Consumer Comment

Tire Pricing..

AUTHOR: Robert - (U.S.A.)

Just about every dealers will show the price of the chepest tire size. There are dozens of sizes for each tire and dealers do not attempt to put all prices on the signs. Some may put a few different ranges of prices, but most I have seen don't. If you go around to other stores and dealers you would probably notice the same thing.

For example if the tire comes in 13", 14" and 15" they will price the narrowest 13" tire. While your car may have wider 15" tires and be double the price. So this is not bait and switch, because if your car could take the smaller tires they would sell them to you at the price posted.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X