My friend and I went to Pep Boys in Everett MA. On Monday the 2nd Mar. We had been there on the previous Saturday looking at their tires and prices. After doing some shopping around, we returned because they offered the most for your money.
There was a large display of tires in their showroom. Very nice tires with large expressive price tags in the center of each tire. A large red card with the prices in very large print. After selecting the tire that I wanted, I approached the sales desk and asked the salesman for the tires that I had selected. When he gave me a price for BUY 3 TIRES AND GET THE 4th ONE FREE I was expecting to have to pay around $250.00 for the 4 tires and the balance and mounting. They stated that my $54 tire were now $114 a piece. I showed the salesman the sticker on the tire for the $54.99 tire that they were advertising and showing in their display. He stated that the price tags weren't for those specific tires but for tires of a different size. I started looking at all of the price tags on their tire selection and realized that none of them matched the tire that they were on. This was the most blatant bait and switch that I had ever seen. They stated that it was going to cost me over $500 to have my tires put on my car. Their rebate offer was only IF you bought their warranty program. They wanted to charge an additional $25 for mounting and balancing each tire, and to top it off included a $40 front end alignment in the total price that I never needed nor asked for. I stated that the truck was going to Hilo Hawaii and asked if they had a Pep Boys there. They said no. So I told them that their service package was useless to me because should anything go wrong with the tires, there would be no way for Pep Boys to service them anyway.
They said that I could not get a rebate without having to purchase all of the extras. My friend and I just turned around and left without saying a word. For the most part, this is pretty much what I would expect from most business and organizations in MA. However, I had never seen this exercised to this extreme.
I challenge you to go to Pep Boys in Everett on RT 16. I believe that you will be astonished at the business that is being practiced there.
Thank you for your time and effort.