• Report: #1036581

Complaint Review: pep boys

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  • Submitted: Wed, March 20, 2013
  • Updated: Wed, March 20, 2013

  • Reported By: Jay — Burbank California
pep boys
254 w olive ave burbank, California United States of America

pep boys the pep boys-manny,moe, and jack my name is Jason, just bought a car and i needed to get all my fluids and oil change, so on feb. 16 2013 i take my car to a pep boys thinking i could trust them, i was wrong, burbank, California

*Author of original report: appealed

*Author of original report: Won my case

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. [continued below]....
.... my name is Jason, just bought a car and i needed to get all my fluids and oil change, so on feb. 16 2013 i take my car to a pep boys thinking i could trust them, i was wrong, after a week later i started noticing a leak which i had friends also point out the leak,so when i get the chance to go back i let Gerson (pep boys employee) know about my problem he tells me theres nothing wrong and i pointed out the leak he responded thats not your oil when it was clearly freash oil but i took his word because i dont know much about cars and ended up having them put in my new lights which they charged me for a electrical check but thats another issue, so not even a month passes by and my engine blew out it wasnt working, but at the time i didnt know the engine was gone so when i notice it had no oil  i went to buy some oil and as iam putting in the oil i see it come right back out of the car and looked to check why, it was because the screw to the oil panel wasnt even in it, it had falling out , now theres only 3 ways it could happen 1 if the screw was stripped 2 if it wasnt screwed in right and 3 is what pep boys tells there customers which is, someone going under the car and that wasnt the case because i lived in my car because im homeless and to top it off the customer service was horrible giving me the run around and made me feel like this company is VERY CORRUPTED because as i did more research i wasnt the only one they have done this too and wont be the last please help put this to a stop today march 20 2013 they denied my claim this company are messing up peoples live's here

This report was posted on Ripoff Report on 03/20/2013 10:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/pep-boys/burbank-California-91502/pep-boys-the-pep-boys-mannymoe-and-jack-my-name-is-Jason-just-bought-a-car-and-i-neede-1036581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

appealed

AUTHOR: Jay - ()

 so pep boys ended up appealing the claim on july 25, 2013 and i had it rescheduled for aug 15 2013 becaused i filed a subpoena and was still in contact with the investigator with BAR Bureau of Automotive Repiar who help so much and the subpoena was a report of what happen and he got them to confess basically the report was saying it was pep boys fault and responsible and thank god the judge adwarded me i had report of a estament for a shop showing proof of the NEW engine which was 5500 so thats what the judge agreed on and i won now next step is too collect i post one more update and also just as long as you have your proof like receipt of the service and a estament get consumer affair involed and i recommend BAR their the most legit plus its free for great help

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#2 Author of original report

Won my case

AUTHOR: Jay - ()

So I took to small claims and went to court may 23 2013 and they never came to court to fight in there behalf so I won now they still can appeal it but don see them doin it..just received the letter of judgment in the mail June 13 2013 and now I'm waiting til I can collect my money i will continue to keep y'all update have a blessed day

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