• Report: #1070067

Complaint Review: Pep Boys

  • Submitted: Thu, July 25, 2013
  • Updated: Mon, July 29, 2013

  • Reported By: DLT61 — Mableton Georgia
Pep Boys
3111 West Allegheny Ave. Philadelphia, Pennsylvania USA

Pep Boys Double Check Your Brake Work After Having Them Serviced at Pep Boys!!! Philadelphia Pennsylvania

*Consumer Comment: fileI suggest you file in your state and city of Mableton Georgia.

*Author of original report: Thanks FOr Your Advice

*Consumer Comment: fileing a claim DMV helps you

*Author of original report: DMV Claim?

*Consumer Comment: 4Runner brake pins

*Author of original report: Thanks Classic Muscle Power

*General Comment: my facts about 1999- 4Runner

*Author of original report: It's a Cotter Clip...

*General Comment: How exaCTLY??

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I had my brakes done by the Pep Boys in Mableton, Georgia on April 21, 2011, in which my brakes and rotors were replaced. On October 31, 2012, I was traveling back to Georgia from Columbus, Ohio; when the brakes on my SUV’s front drivers-side wheel (Toyota 1999 4-Runner - Limited) failed as I was exiting the interstate to get gas in Lebanon, Ohio. Approximately halfway up the ramp my vehicle suddenly went out of control and it was slammed up against the interstate stop sign at the end of the ramp. I was knocked unconscious when my head and body was slammed into the door and roof of the interior of my vehicle. When I regain consciousness, my vehicle had somehow landed 50’ to 60’ on the other side of the stop sign, and on the shoulder of the highway going the opposite direction. [continued below]....
..... Although I thought I had hit an ice patch, the state trooper informed me that the temperature was well above 40 degrees, so there was “no ice.” None of this was making any sense to me - but since there was no ice on the ground, the trooper felt I should have been able to control my vehicle and I received a $200 traffic ticket.

 

My vehicle was damaged on the drivers’ side, and the 2 tires were flat; so my car was towed to nearest collision center and kept overnight to repair the tires and to determine if my vehicle could be made road ready so I could drive it back to Atlanta the next day. They discovered that my driver's side front wheel ball joint had to be replaced. Upon replacing the ball joint the mechanic noticed that the brake shoes were missing the Cotter-clip, with one Cotter-pin missing and the other was halfway out. I asked if this could have caused the accident, and the mechanic said, "It should have caused a mess." Then I asked the mechanic if the accident could have caused the Cotter-clip to come off or out of the pins, and he didn't see how it was possible, besides there was no damage to the brake shoes itself. He advised me to contact whoever performed my brake work as soon as I returned to Georgia.

 

Due to fear and the fact that I was feeling light-headed and a little confused during the entire drive back, it took me 2 days to get back home to Mableton, GA.  I didn’t have medical insurance, so I couldn’t get medical attention in Ohio. And, because I only had liability insurance on my vehicle, I had to travel back to Georgia with the body damage; as well as the fear that maybe the other brakes were defected as well. I actually had to drive slowly with my hazard lights on the majority of the way, especially when driving through Kentucky and the winding mountains of Tennessee.

 

As soon as I arrived back to Mableton I took my vehicle directly to my Toyota dealership, so they could inspect my wheels, the body damage, and to determined if there was more operational damage. I had to leave my car there for almost 2 weeks, and obtain a rental car during this time. I was eventually forced to go to the emergency room when the pain in my arm/shoulder and headaches were getting worse, and my vision became affected.  Since then I have incurred a tremendous amount of expenses, with medical bills, repairs to my vehicle, car rentals and many other related expenses and inconveniences. I was left with a concussion, and I had to temporarily go on an antidepressant to relieve my anxiety about getting back on the interstate in time for the Thanksgiving holidays. I suffered an injury to my left shoulder when my side was slammed into the drivers’ side door. Even though I did receive a Cortisone shot, my shoulder and arm continues to cause me pain; especially at night, in which there is no sleeping on the left side of my body. And if I rollover on my left side while sleeping, I wake up in the morning in great pain. 

 

This accident has affected my life in so many ways, and Pep Boys is liable and this could have cost me my life. I have had to pay for all of this out of my pocket, which means I had to drain "more" money out of my 401K, since I am unemployed after being laid-off from my job over three years ago. Obviously Pep Boys is not responsible for my job situation, but this would be divesting to anyone fully employed.

 

I first made contact with Pep Boys offices on November 2, 2012 after the 2 days of travel it took me to get back to Georgia. I was given the runaround, and pushed off to one person after another – after another. I have been a Pep Boys customer since 1997 or longer, and I was treated like some dumb women who’s just casting blame, or who somehow created this event. I realize there was 18 months between the brake work and the accident, but no one has touched or removed that wheel or tire within that time - If so, I would have contacted them. In the expert’s statement that I have attached, he explains how it is possible for the pins to have gradually worked themselves out that length of time. Also, whenever I have taken my vehicle in for maintenance or repairs with any shop, my VIN# is always recorded and there would be a record of any work I would have had done.

 

This should not be brushed off and treated so casually, I could have lost my life at that busy intersection at the top of that ramp; where 18-wheelers and semis travel through very frequently.  It could have been “a mess” - It could have affected more peoples lives then my own! If a Cotter-clip is not installed properly or not placed at all, how many lives would suffer needlessly. Unfortunately, I will never feel comfortable having my vehicle serviced at Pep Boys or refer anyone to you again. I am so disillusioned by this experience, that I am concerned I will always find it necessary to inspect any brake service I have done in the future - no matter where I go. 


This report was posted on Ripoff Report on 07/25/2013 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pep-Boys/Philadelphia-Pennsylvania-19132/Pep-Boys-Double-Check-Your-Brake-Work-After-Having-Them-Serviced-at-Pep-Boys-Philadelp-1070067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

fileI suggest you file in your state and city of Mableton Georgia.

AUTHOR: classic muscle power - ()

I suggest you file in your state and city of Mableton  Georgia,  since they're the ones we're pepboys did said work.

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#2 Author of original report

Thanks FOr Your Advice

AUTHOR: DLT61 - ()

One thing though... Should I file the report in Ohio where the accident happened, or where I live in Georgia?

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#3 Consumer Comment

fileing a claim DMV helps you

AUTHOR: classic muscle power - ()

 To help your case you need to file a claim with the "DMV" by doing so this will affect "PEPBOYS" "AUTOMOTIVE REPAIR  GARAGE LICENS' NUMBER", making them to give all vital information on the brake work that was done and by whom ect. Why is that well, if said tech didn't have any training or not holding an "ASE CERTIFICATE" in " brake's" which means' once again said shop is liable, other reasons are anything less than two years of trade school makes any certificate null&voide this is a need  by "ASE" plus they're can't be any over laps in renewal dates' or miss tests in keeping their status as a certified automotive technician.

 

we're it comes to safety and not jus your's, this isn't something that  just happens it's caused by incompetent tech and service manager along with district manager by not doing there jobs , why do i say this cause after over 30 years of experience we all inspect each others work, it's a form of quality control assuring are clients getting the best service possible. And we do at times get called away to answer questions about problems caused by other shop's that are franchises like midas, meinke, brake-team, ect.

 The sad part is they're not understanding that Automotive repair businesses isn't an easy one, and is climbing in-major complaints from bad brake work, diagnostics, drive ability , Electrical, other problems are todays techs don't think outside the box, by going what a scanner tells them it's really not that easy, and with all of these trade schools that offer good learning skills, now on the other-hand most can not afford it and drop-out the other half just dropout cause they're not willing to give it their all ect. "RE CAP" filing with the "DMV" helps you're case plus the letter from the other shop and the winning your case about the ticket you we're given the day of your accident

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#4 Author of original report

DMV Claim?

AUTHOR: DLT61 - ()

I'm not sure what you mean by filing a claim with the DVM, but one of the first things I did was to get a statement from the mechanic shop that discovered the missing pin and clip. So I was able to use their statement to have my $2oo ticket for nit being able to control my vehicle dismissed. Are you saying I should contact the DMV to confirm that this is not on my driving record?

In the future I will ask for my parts back. Though I did not know to ask for the brake shoes back, I had to replace the rotors after I returned to Georgia, and that mechanic offered me my rotors just in case I needed them. I wasn't even going to take them, but I figured better safe than sorry.

 

I really appreciate your advice!

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#5 Consumer Comment

4Runner brake pins

AUTHOR: classic muscle power - ()

My last words, any time brake work is being done make sure they're giving you all of your old parts or part back, by law they must return them upon request ect. what you need too do is file a claim with "DMV" along with copy's about your ticket and case number. And a  letter from the shop and the tech who inspected your brake's on your 99 Toyota 4 Runner  all of this is very important, I've seen so many bad brake work being done, I started taking pictures and put them on the wall of shame at my shop.

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#6 Author of original report

Thanks Classic Muscle Power

AUTHOR: DL61 - ()

Thanks classic muscle power,

What you are saying is consistant with that expert mechanics report/statement. Like you said, the cotter clip or wire was never installed. If the accident caused the problem it would not have caused the wire to come out, instead the wire would have jammed the wire and pins in tighter. But there was no damage to the brake shoes all, so the entire brake kit should have been intact.

If any Pep Boys customer should expect to be the norm or have to take their car to another shop to have their brakes or any other service inspected, then we should not go to Pep Boys at all. I hope Pep Boys will take responsibility  for what happened. Not just for my sake, but for the comfort and safety of all their customers.

 

DLT61

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#7 General Comment

my facts about 1999- 4Runner

AUTHOR: classic muscle power - ()

 

The facts are when a brake job being done their's two pins one upper one lower held in by a wire holding both pins along with going in-to the caliper, whether its been months or years' means one thing "PEPBOYS" didn't replace the brake hardware kit when doing this womans brakes on her 99 4Runner. I know this first hand since one of my own Toyota is for hunting trips no roads and haven't had this problem ever why cause I'm replacing pins&wire to insure this doesn't happen. I'll say this as well, I did this for a living and have seen this happen cause they're using entry-level so-called tech doing brake services ,and led by bad practices"SERVICE MANGER" other reasons a tech who's leaving does it, we call them incompetent resentful employees ect. next time ask for all you're old parts or part when any repairs being done, I always give my client their old parts or part back accept ones that have a core charge other than that most shops will look at your brake's for free, during an oil change having the tires rotated and brake's check every 3k  a good automotive shop service manager inspects all work from start to finish.

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#8 Author of original report

It's a Cotter Clip...

AUTHOR: DLT61 - ()

It quite unfortunite that you feel this way, but I have never sued anyone in my life, and this is not just some "Slip & Fall" situation! My report stated the there was an investigate of the crash scene, and that there no ice. I thought it was ice of maybe even oil, but their report confirmed that it wasn't the case and they wrote me a ticket.

The "Cotter Pins" worked themselves out because the"Cotter Clip" was never in place. If the cotter clip broke or just fall off, then we would all be in trouble driving out there on the roads and highways. Cotter clips should not just be falling off willy-nilly!!!

I also have a 5 page experts machince statement explaining how and why it can happen a month later or 18 months later.

As for the injuries... I can prove my injuries came for the accident. And I surely was not involved in any other accidents within that time. I actually want to emergency the same day I returned home, but they turned me away since I had no insurance.

 

DLT61

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#9 General Comment

How exaCTLY??

AUTHOR: Tyg - ()

 How exactly is this pep boys at fault AFTER 18 months?? It really looks like youre just looking for someone to blame and pay the costs you have incured. After 18 months many things could have happend that would have effected your brakes. As cotter pins on most brakes are just a flimsy metal, it sounds like your pin just broke. The vehicle vibrating, rough roads, heavy fast braking are all COMMON reasons that a cotter pin would fail.

While I sympathize with your plight, you cant blame pepboys well over a year AFTER the work was done. Heres your hurdles. After 18 months ANY implied warrenty for thier work would be null and void. You did not have a accident investigator process the scene. It could have been ice or oil. You had a non pepboys corporate mechanic look at your vehicle AFTER the accident. This person is not a forensics mechanic. The only thing they can do IS GIVE A OPINION. As they had no contact with the vehicle BEFORE the accident all they can safely report is thier observations. There is no proof one way or the other that poor workmanship was the cause of your accident.

Your next biggest hurdle will be medical bills. You did not go to the hospital IMMEDIALY after the accident. This would have given you immediate proof the accident caused these injuries. Since you waited until you got home then a few days later, they will argue that this must have been something that occured AFTER the accident and you are trying to stick them with it.

Its unfortunate that this is on your plate, but you need to start accepting that even if there is someone to blame, you will never see a dime. There is too much plausable deniability. Your own expert states that the cotter pins would have worked themselves out. Your best bet is to move on. You made too many rookie mistakes for a lawyer to even concider this case.

 

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