• Report: #240217

Complaint Review: Pepboys

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  • Submitted: Thu, March 22, 2007
  • Updated: Mon, April 14, 2008

  • Reported By:plainview new york New York
Pepboys
15 Old Country Road Hicksville, New York U.S.A.

Pepboy UNTRAINED IN TIRE PRESSURE SENSORS COST CUSTOMER $137 ripoff Hicksville New York

*Consumer Comment: Just so you all know

*Consumer Comment: Hell No

*Consumer Suggestion: You guys think NOT

*Consumer Comment: Must Have Gone To The Same School

*Consumer Comment: Or, since the vehicle

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On March 6th, 2007 a 2007 Suzuki Reno was brought in for service at Pep Boys Hicksville. I had previously bought rims from this store & wanted my tires & pressure sensors mounted on the new rims. I had told the service manager that the car has tire pressure sensors and to be careful because it cost $150 to replace the tire pressure sensor & valve stem.

Apparently the service manger never told the auto mechanic that the car had tire pressure sensors, the mechanic had try to cut off valve stem with pliers
from the outside of rim to let air out of tire, instead of removing valve needle.

I guess he never looked at mileage since the car only had 600 miles. and valve stems are not required to be replaced.

If the auto mechanic was going to try to remove the valve stem and pressure sensor from my rims he would have removed the valve stem & sensor from the inside of rim. The valve stem proves my theory on where it was cut.

I am going to keep the valve stem & pressure sensor for my proof, and will be given back to pep boys upon payment if requested at store.

Pep boys will have until April 4th 2007 to pay for the Valve stem and pressure sensor. If Pep boys will not pay for the valve stem & pressure sensor with in this time frame matters will be settled in nassau county small claims court.

Kenneth
plainview new york, New York
U.S.A.

This report was posted on Ripoff Report on 03/22/2007 07:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pepboys/Hicksville-New-York-11801/Pepboy-UNTRAINED-IN-TIRE-PRESSURE-SENSORS-COST-CUSTOMER-137-ripoff-Hicksville-New-York-240217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Just so you all know

AUTHOR: Robert - (U.S.A.)

That Fix-A-Flat garbage will destroy the sensors. If you use that junk in your tire, be prepared to spend even more money to fix it right. It eats aluminum rims too. The days of the free tire rotation are over because of the time involved in resetting the computer too.
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#2 Consumer Comment

Hell No

AUTHOR: Cory - (U.S.A.)

I consider SOME mechanics, to be some of the most valuable people on the face of the earth. I've been with one guy for over 20 years. My point was what a rip off the coupon was. I would however be royally pissed IF some mechanic had destroyed my tire sensors. Of course the shop WOULD be paying for the replacements. As a matter of fact, a couple of months ago I got new tires and rims on my truck. The manager at discount tire and I had that very same discussion about the pressure sensors and he took it upon himself, to do the job himself, to make sure it got done right. An outstanding job by a great guy. So there.
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#3 Consumer Suggestion

You guys think NOT

AUTHOR: JJ - (U.S.A.)

You know for all you as the guy below who say what morons and mechanics are and how we dont know anything.

well than heres a good question if your so smart and know what all the new computer senors and all the other electronic magic under the hood of the newer cars does than why dont you fix it huh. oh thats right because you work at a department store as a salesman making 6.50 and hour and living pay check to pay check.

let me tell you people something not all techs are these morons u speak of some are yes but there are guys like me whom went to two diffrent tech schools for 8 years and have a master ase certificate along with have a dozen others and im not out to rip anyone off have these guys are not now as far as pep boys cmon if you would suck it up and pay the dealer u wouldnt have this problem.

but as far as making fun of techs its not right right now i work at a porsche dealer and make well over 175k a year so please dont tell me that techs like me are morons.
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#4 Consumer Comment

Must Have Gone To The Same School

AUTHOR: Cory - (U.S.A.)

Got a coupon from a local dealer for an oil change for $49.95. On the coupon, one of the services that will be provided is; REG-U-LATE TI-RE PRESSURE. Now I'm wondering what type of, if any, formal schooling you have to attend to become certified to be able to REG-U-LATE TI-RE PRESSURE. Probably the same school it takes to mount sensors. Maybe charles can tell us.
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#5 Consumer Comment

Or, since the vehicle

AUTHOR: John - (U.S.A.)

is under warranty, you should have had a dealer do it and not had a problem. You went to a fly by night operation in respect to wrenching yet they are to blame.

Perhaps these rims/tires were/are going to void your warranty and that's why you went there instead of the proper place to go?

You are just as much to blame as they since you knew there was an allegedly sensitive issue to deal with.
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