• Report: #871403

Complaint Review: perkscard/ Augeo

  • Submitted: Fri, April 20, 2012
  • Updated: Wed, May 16, 2012

  • Reported By: Duped by Perkscard — New York New York United States of America
perkscard/ Augeo
11 Oval Drive Islandia NY 11749 Islandia, New York United States of America

perkscard/ Augeo PerksCard PerksCard Promises Islandia New York They saw me comming a mile away Perks Card Rip Off! They will call you smooze you and steal you blind. Islandia, New York

*UPDATE Employee: This has been resolved

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I am ebarrassed to admit I fell for this.  They told me they represented 5 major hospitals in the NYC  area and I was "chosen" to be the Couples Therapist for their employees in all 5 hospitals.  I actually wondered how I could possibly see them all.  Not only did no one evercall me but I have Google analytics on my website to monitor web traffic.  Not a single hit came to my website from Perks card.  I am out $845.00.  Did I complain ? repetively? but the company line is we took down your info if - it generated nothing that's what you get.  So if want "nothing" please use Augeo (the marketing company) buy their lies and stories.

This report was posted on Ripoff Report on 04/20/2012 01:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/perkscard-Augeo/Islandia-New-York-11749/perkscard-Augeo-PerksCard-PerksCard-Promises-Islandia-New-York-They-saw-me-comming-a-mil-871403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

This has been resolved

AUTHOR: MK - (United States of America)

The complaintant of this post filed a complaint with the BBB and it has been successfully resolved.

This merchant elected to be promoted to Continuum Health Partners on 9/9/2011. Her first call to us was on 2/24/2012 complaining of "seeing no business". We offered to design a flyer for her, which we are not contractually obligated to do. She agreed, and approved the flyer on 2/27. It was sent to all of our registered users on 2/27 and a confirmation was sent to her to confirm on 2/28. We received another email from Heidi that she still had not seen anyone on 4/2/2012. We recommended for her to change her discount, that a one hour free consult is an industry standard and not really going to get the employees to call her. We also recommended to change her discount to 50% off instead of a $75 value. She agreed to that change and
the change was uploaded that day to the website. We also told her to follow up with us that we would be willing to resend the flyer for her which again we are not contractually obligated to do. The next correspondence we received from Heidi was on 4/20/2012 via a phone call with at that point she told our rep that we never called her back. Which was obviously not the case.  She signed up to be be promoted to Continuum Health Partners through their PerksCard program. She paid to be promoted on the website, which she has been since inception. She paid to be promoted to Continuum in their initial newsletter that was distributed, which she was and also to be included in the quarterly newsletters. We went above and beyond with designing  flyer and distributed solely for her. We offered to send it a second time which she did not request. We recommended a few changes to her discount and she only took the advice of one of the options. We can possibly offer her to be promoted to other NYC clients to increase her exposure but  she has to make her discount more appealing. The discount is what generates hits to her website, calls to make appointments and overall new clients for her. 

Also, after the additional steps we took to try to make this successful for her she blogged negativity on the internet about our company. Which can not be removed. We understand the frustration with paying for advertising and not getting the results she expected. That is why we took the additional steps for her and are still willing to go even further.  

From the internet that we work with the client in question for years!

New GNYHA Services Contracted Suppliers
Focus on Employment Screening, JCAHO
Preparation, and Employee Appreciation
GNYHA Services, Inc. has announced
agreements with three vendors
Integrity Works, Inc. (IWI); Xpediate
Consulting, LLC; and the PerksGroupthat
will bring their products and services to
GNYHA members at substantial savings.
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